Posted:1 week ago|
Platform:
On-site
Full Time
Handle inbound/outbound customer calls (Voice Process).
Respond to customer queries via email and chat (Non-Voice).
Provide accurate information and resolve issues professionally.
Maintain records of interactions and follow up on open cases.
Meet performance metrics such as quality, productivity, and customer satisfaction.
Collaborate with internal teams for escalations or process improvements.
Basic computer knowledge and typing speed (for non-voice).
Strong problem-solving attitude and customer-first approach.
Willingness to work in rotational shifts (if applicable).
Competitive salary & performance incentives
Growth opportunities within the organization
Friendly and supportive team culture
On-the-job training provided
Location- Noida & Gurgaon
Shifts- Rotational
Work to office Jobs
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