Hiring For Customer Service Associate

Simpli Home Ltd is a Canadian company and head office located in Toronto Canada. Our goal is to live a "Life by Design" by carefully designed furniture. Since 2003, we have worked with our global partners in creating handcrafted, lovingly created home furnishings for North America. We Continue to focus to create innovative & interesting designs, invest in producing the highest quality products, offer the best customer service to our customers and giving back to our global communities.

Position: Customer Service Associate

Job Responsibilities:

• Attending incoming Phone Calls for parts replacement, product questions, general inquiry, returns
• Responsible for all Customer Interaction through Zen desk /Retailers Web portal / Facebook/social media / & brand bazaar Voice
• Maintain Customer records in the customer service database.
• Resolve product and service problems by clarifying the customers complaint, determining the cause of the problem and expedite the solution to the problem.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
• Communicating with customers over email and phone to ensure Customer Satisfaction
• Act as a Liaison between Quality Team (China, Vietnam and India), Warehouses (US & Canada), Related Departments and Retailer to facilitate best the possible solution to the End User

Requirements:

• 1-2 years of experience in Sales/Customer Service position (preferably North American Customers)
• Preferable to have work experience in Consumer Product Goods/Software/Tech Support
• Must have Excellent command over spoken and Written English
• Should have ability to identify customer needs and ensuring best customer service experience
• An active listener with problem-solving attitude
• Strong ability to work within a team
• On hand experience with CRM software, Web Portals and Social Media
• Excellent Knowledge of MS office
• Willing to work in any 8-hour shift between 5.30 pm 6.30 am IST. (8 am-9pm EST / 5 am – 6 pm PST)