Simpli Home is an exciting digital-first furniture company. We create affordable, high quality, beautiful products for everyone. Selling directly to our customers through our own platform and our online retail partners, you can find our beautifully engineered furniture pieces in millions of homes across North America. We are looking for a detail-oriented E-commerce Account Lead who will lead, manage and grow some of our leading retail partners. Your primary responsibilities will be focused on analyzing myriad sources of business data, formulating sound business plans & strategies , maximizing opportunities, managing risk, delivering on profitability goals, developing effective long-term business relationships and exceeding customer expectations. You are a self-starter who has a deep knowledge of the e-commerce eco-systems of the leading north American e-commerce retailers and knows how to create strategies for content, pricing, advertising, and promotion to generate significant growth in sales and profits for the company. You are ready to hit the ground running and really make a difference. The impact you will make: As a team player who is passionate about the ever-growing world of e-commerce and building the next major brand in furniture , you are someone who gets excited to work in a challenging and dynamic work atmosphere. You can embrace rapid change, think entrepreneurially, work methodically and are not afraid to roll up your sleeves. Our ideal candidate loves to create solutions and opportunities, is both analytical and decisive, and enjoys working both independently and cooperatively. What you will do : Play a primary role in strategic near and long-term business planning to create substantive account plans, inclusive of business and marketing strategies that drive revenue growth through our key e-commerce partners. Lead and deliver accurate sales forecasting and business planning internally. Achieve targeted quarterly objectives for revenue growth and profitability consistent with the annual business plan. Communicate effectively with internal teams and external retail partners, ensuring alignment on goals, strategies, and execution to strengthen relationships and drive mutual success. Drive our brand visibility, item listings, online platform activation, and content optimization. Lead analysis of sales data to garner key insights that can help drive business decisions and ensure growth plans remain consistent with annual goals; make necessary recommendations on course adjustments as needed. Use deep knowledge of the e-commerce ecosystem to identify new opportunities and overcome challenges to grow Simpli Home's presence across partner websites. Develop and implement strategies to optimize product listings, pricing, and promotions. Collaborate with marketing teams to implement effective PPC advertising campaigns. Work closely with cross-functional teams, including marketing, sales, order fulfilment and customer support. Prepare regular reports for executive team, highlighting key metrics and performance insights. Qualifications: BS/BA or University Degree in Business or similar field, MBA a plus Applicants must have multi-year account management experience with major North American e-commerce platforms (Target, Wayfair, Amazon, Walmart, Home Depot, etc.). Applications without this experience will not be considered. Minimum of 5+ years' experience working in a similar role within E-commerce Account Management (furniture industry a plus) with a proven track record of driving accelerated digital revenue growth. Expertise in transforming strategy and vision into actionable plans. Deep experience in analysing data and developing strategies to grow sales aggressively. Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously under tight time constraints and within budget parameters. Advanced Excel knowledge, PowerPoint and experience using Power BI. Ability to multitask, prioritize, and meet deadlines. Excellent written and verbal communication skills. Strong strategic & financial capabilities and comfort with tactical execution. Superior attention to detail, time management and follow through. Simpli Home is fast paced entrepreneurial company, committed to excellence and innovation. Our mission is to move fast with the goal of creating unique affordable beautiful furniture. We are a rapidly growing company filled with great people all over the world. You will be working with a team of exceptionally committed and talented partners who want to see you succeed. We are a respectful workplace committed to building a skilled and diverse workforce. We believe in fostering an inclusive work environment where all individuals have an opportunity to succeed. We welcome and encourage applications from everyone.
Simpli Home Ltd is a Canadian company and head office located in Toronto Canada. Our goal is to live a "Life by Design" by carefully designed furniture. Since 2003, we have worked with our global partners in creating handcrafted, lovingly created home furnishings for North America. We Continue to focus to create innovative & interesting designs, invest in producing the highest quality products, offer the best customer service to our customers and giving back to our global communities. Position: Customer Service Associate Job Responsibilities: Attending incoming Phone Calls for parts replacement, product questions, general inquiry, returns Responsible for all Customer Interaction through Zen desk /Retailers Web portal / Facebook/social media / & brand bazaar Voice Maintain Customer records in the customer service database. Resolve product and service problems by clarifying the customers complaint, determining the cause of the problem and expedite the solution to the problem. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport Communicating with customers over email and phone to ensure Customer Satisfaction Act as a Liaison between Quality Team (China, Vietnam and India), Warehouses (US & Canada), Related Departments and Retailer to facilitate best the possible solution to the End User Requirements: 1-2 years of experience in Sales/Customer Service position (preferably North American Customers) Preferable to have work experience in Consumer Product Goods/Software/Tech Support Must have Excellent command over spoken and Written English Should have ability to identify customer needs and ensuring best customer service experience An active listener with problem-solving attitude Strong ability to work within a team On hand experience with CRM software, Web Portals and Social Media Excellent Knowledge of MS office Willing to work in any 8-hour shift between 5.30 pm 6.30 am IST. (8 am-9pm EST / 5 am – 6 pm PST)