Hiring For Business Analyst - US Shift

Job Description

Role & responsibilities Position Overview We are seeking experienced Business Analysts to help transform Professional Services operations. This team will support strategic documentation and process mapping efforts that will guide future-state road mapping across three key functions: Sales, Consulting Delivery, and Fulfillment . The ideal candidates will bring strong analytical capabilities, proficiency with tools such as Lucid chart or equivalent, and a passion for driving operational excellence. Key Responsibilities Collaborate with cross-functional stakeholders across Sales, Delivery, and Fulfillment functions to document current processes and identify areas for improvement. Map and analyze business processes across Lead-to-Cash , Order-to-Cash , Hire-to-Retire , and Onboarding value streams. Create clear, comprehensive, and visually effective process documentation using Lucid chart or similar tools. Support the development of future-state process flows to enable digital transformation and operational scalability. Work with internal and external-facing teams (500+ internal employees, 5,500+ contractors) to understand needs and capture pain points. Coordinate across global teams (India, Brazil, and U.S.) to ensure documentation efforts are aligned and time-zone compatible. Provide inputs to the broader change management and transformation planning initiatives. Qualifications 5+ years of experience as a Business Analyst, preferably in a technology or professional services environment. Strong process mapping and documentation skills; experience with Lucid chart, Visio, or similar tools required. Familiarity with enterprise systems such as NetSuite, Salesforce, Hi Bob , or similar platforms. Experience documenting and analyzing end-to-end business processes, especially in scaling environments. Excellent communication and collaboration skills across distributed global teams. Ability to work independently in a fast-paced, ambiguous environment. Preferred Qualifications Experience supporting large-scale business transformation or ERP/CRM implementation projects. Prior exposure to professional services delivery models or managed services organizations. Knowledge of SaaS business models and metrics. Preferred candidate profile