10 - 15 years
0 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Dear Tech Professional
1. Amazon Connect Development (Amazon Connect, Lex, Polly, etc.)
o Experience designing and deploying voice workflows using Amazon Connect.
o Integration with Lex for conversational AI and Polly for text-to-speech.
o Custom contact flows, Lambda integrations, and real-time analytics.
2. AWS Expertise
o Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
o Experience with serverless architecture and microservices.
o Strong grasp of security best practices and cost optimization.
3. Telephony & Contact Centre Applications
o Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
o Experience with call routing, queue management, and real-time dashboards.
o Familiarity with legacy systems and migration strategies to cloud-based platforms
Tata Consultancy Services
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