Hiring Customer Support Executive (Only US Travel Process) - Gurugram

Sharda Consultancy Services

1 - 6 years

0 Lacs

gurugram

Posted:3 days ago| Platform: Shine logo

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Skills Required

customer service ppc customer support chargeback problem solving gds travel process cancellations customer queries calls us

Work Mode

On-site

Job Type

Full Time

Job Description

Dear Candidates,

Customer Support Executive

Salary 35k - 45k + Travel Allowance

Key Responsibilities:

Conduct feedback calls with passengers to gather insights and ensure satisfaction.
Handle existing pax calls, addressing concerns and providing timely resolutions.
Resolve customer queries through phone or email in a professional and courteous manner.
Coordinate with the Changes Team to manage and update customer data as required.
Prepare, submit, and track chargeback documents, ensuring timely follow-up and closure.
Maintain accurate records of all customer interactions, data changes, and chargeback cases.
Work closely with internal teams to ensure seamless communication and process alignment.

Requirements: Bachelors degree in any discipline.

1-3 years of experience in customer service, travel, or a related field.
Candidate must have experience in PPC process
Excellent communication and interpersonal skills.
Ability to multitask and handle customer concerns calmly and effectively.
Proficiency in MS Office and basic CRM tools.

Interested Candidates call directly Ruchika @9650997623

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