Hiring _ Amdocs CRM L2 Support

VOIS

2 - 5 years

3 - 8 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

unix oms shell scripting crm sql python

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Strong Operational, analytical, problem-solving skills
At least 2+ years of hands on Technical Expertise in AMDOCS OMS.
Min 2+ years of Strong Telecom Domain Knowledge is must
Manage People activities and ensure all Operational activities delivered within agreed SLAs.
SME OMS in Telecom Domain Amdocs Enabler
Should have end to end knowledge of Telecom domain and have strong technical expertise

in Amdocs Enabler OMS.
Knowledge on CRM, Rating, Billing, etc. BSS applications areas, COTS package Amdocs Enablers, Turbo Charging and OMS, Unix and PL/SQL.
Support changes carried out by interface applications like Mediation, CRM, Provisioning, DWH, etc. Provide support to Customer Operations team -Work around solutions and work with L3 team for permanent fix, ensure timely & accurate bill cycle.
Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite.
Should have minimum 3

years of technical experience on Amdocs Enabler (CRM), Unix and SQL.
Responsible for driving down the incidents , problem, trouble tickets, service request trends, resource management and stakeholder management.
Should have sound knowledge on ITIL/ITSM processes.

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