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Creative Hands Hr
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Hindi & malayalam - Domestic voice process

Hindi & malayalam - Domestic voice process

Creative Hands Hr

0 - 5 years

4 - 6 Lacs

Hyderabad Telangana India

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

Crm Basic Computer Knowledge Customer Service feedback management Telecalling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound/outbound calls in
Hindi and Malayalam
for customer support or telecalling.
Answer queries related to products, services, billing, or complaints.
Record customer information and feedback accurately in the system.
Maintain a positive attitude and ensure customer satisfaction.
Escalate unresolved issues to the team leader as required.
Follow call handling scripts and process workflows as per company guidelines.
Meet daily and weekly targets for call volume and quality.

Eligibility & Requirements:

Qualification: 12th pass or any graduate.
Language: Fluency in
Hindi and Malayalam
is mandatory.
Freshers are welcome; prior experience in voice process/customer service is a plus.
Good communication and listening skills.
Basic computer knowledge and typing ability.
Willingness to work in
rotational shifts
(day shifts mostly for domestic processes).

Preferred Skills:

Ability to handle high call volumes and work under pressure.
Customer-oriented with a polite and calm approach.
Familiarity with CRM software is an added advantage.

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Creative Hands Hr

Creative Hands Hr

Hyderabad, Telangana, India

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Hindi & malayalam - Domestic voice process