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International Semi Voice Process / Freshers/Experienced

International Semi Voice Process / Freshers/Experienced

Creative Hands Hr

0 - 5 years

3 - 5 Lacs

Hyderabad Telangana India

Posted:14 hours ago| Platform: Foundit logo

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Skills Required

Crm problem-solving skills Inbound Calling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound communications with international customers via email, chat, and occasional calls.
Provide timely and accurate information about products/services, billing, technical support, or order processing.
Resolve customer queries, complaints, and issues while maintaining high customer satisfaction.
Follow up with customers through calls or written communication as needed.
Maintain detailed records of customer interactions in the CRM system.
Coordinate with internal teams to resolve complex customer issues.
Adhere to company policies, process guidelines, and quality standards.
Meet individual and team performance targets related to productivity, quality, and customer satisfaction.

Requirements:

Freshers with good communication skills are welcome; prior BPO experience is an advantage but not mandatory.
Proficiency in English (written and verbal) with a neutral or international accent is preferred.
Basic computer skills and familiarity with MS Office and internet applications.
Ability to multitask and handle multiple customer interactions simultaneously.
Good listening and problem-solving skills.
Comfortable working in rotational shifts (if applicable).
Positive attitude and eagerness to learn.

Preferred Skills:

Experience in international voice or semi voice processes.
Exposure to CRM software and ticketing tools.
Knowledge of additional languages is a plus.
Strong customer orientation and adaptability.

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Creative Hands Hr

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International Semi Voice Process / Freshers/Experienced