The core responsibilities of the Finance Associate-Purchasing are to assist the Purchasing Supervisor to ensure the smooth and efficient operation of the Purchasing department and to procure the items required by the Management at a competitive price but without compromising quality. What will I be doing? As the Finance Associate-Purchasing, you will be responsible for performing the following tasks to the highest standards: Handle purchase requests and carry out market research and comparisons. Contact the relevant sections in Engineering to address their requests. Set up reports. Liaise with other departments on a regular basis to ensure over or under stocking is minimized. Handle all requests and enquiries in a timely, efficient and friendly manner. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Finance Associate-Purchasing serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing? As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Associate is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for? Front Office Associates serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

The Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information of all spa services and retail products. What will I be doing? As the Spa Manager, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. Adhere to Hilton service standards and service quality reviews. Assist in department trainings for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. Receive products at the receiving department when they arrive. Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. Ensure all emails are answered and followed up. Send confirmation letters to confirm massage treatments with guests. Prepare and ensure adequate tea and towels are ready for guests use. Make sure to maximize the use of the massage rooms and massage therapists. Rich experience in handling customer complaints to ensure their trust in the hotel. Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation. Pay attention to malfunctioning equipment and follow up with its repair. Assist in the building and maintenance of an efficient team by taking an active interest in team members welfare, safety, training and development. Perform other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Spa Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

The Sales Executive implements all sales activities in his / her area of responsibility and assists the Sales Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Commercial Director. What will I be doing? As the Sales Executive, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Receive and understand hotel product knowledge and related activities. Implement all sales action plans related to his / her market area as outlined in the marketing plan. Establish and maintain files on major active accounts within his / her market areas. Promote and produce sales leads for other Hilton hotels. Provide feedback to the Director of Business Development / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas. Assist Sales Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups. Meet and welcome some top key accounts, group organizers and VIP guests upon check-in. Disseminate sales related information to other departments as appropriate. Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. Establish and maintain effective team member relations. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. Perform related duties and special projects as assigned. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The Food & Beverage Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business. What will I be doing? As the Food & Beverage Sales Executive, you will be responsible for performing the following tasks to the highest standards: Work collaboratively with the Sales & Marketing department to generate opportunities for new business. Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours. Develop relationships within the community to strengthen and expand customer base for restaurants sales opportunities. Manage and develop relationships with key internal and external stakeholders. Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions. Actively be around in the hotel public areas to engage with guests and generate additional business. Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions. Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program. Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue. Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel. Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business. Attend social functions in order to meet new business opportunities. Use negotiating skills and creative selling abilities to create additional restaurant business. Execute and support the operational aspects of business booked. Understand and create awareness of promotional activities of competition. Understand the overall market competitors strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them. Close the best opportunities for the property based on market conditions and property needs. Monitor same day selling procedures to maximize restaurant revenue. Gain understanding of the property s primary target customer and service expectations, serving customers by understanding their business, business issues and concerns. Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations. Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit. Service customers in order to grow restaurant business. Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure. Set a positive example for guest relations. Interact with guests to obtain feedback on product quality and service levels. Provide services that are above and beyond for customer satisfaction and retention. Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations. Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database. Carry out other restaurant sales related responsibilities. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Food & Beverage Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain

The Assistant Outlet Manager assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures. What will I be doing? As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Create an environment where everyone in the department and focus on creating that special experience to deliver exceptional customer service. Actively seek verbal feedback from customers and team members at each service period. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members performance against these standards. Ensure that training on departmental standards is regularly conducted in the outlets. Monitor standards through regular standards review checks. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc). Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. Understand the situation in other departments and its implication for your own department. Planning ahead and ensuring adequate resources are available. Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. Ensure that the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain event and function histories to assist with returning events. Establish good communication with the Kitchen team, providing and communicate clear direction to the team. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. Assist the Outlet Manager with the preparation of events brochures. Identify, communicate and act on potential sales leads. Create an environment where everyone sells . Following company s control procedures, controlling costs without compromising standards. Analyze and explain any financial variance against plan. Set-up and maintain the leave plans for the department. Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. Understand the quantity and quality of people needed to operate the department. Assist with carrying out selection interviews and making effective recruitment decisions. Ensure that new recruits have all relevant information before commencing employment. Assist with planning and ensuring departmental orientation is carried out. Ensure that the Orientation Training Manual for each outlet is kept up to date. Ensure that standards trainings and assessments are carried out. Ensure the health, safety and wellbeing of customers and all team members. Understand relevant OH&S legislations and their implications on the operation of the department, communicating to the team their responsibilities within OH&S. Ensure that safe and healthy working practices are implemented at all times. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitu

The Banquet Manager is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide and hotel policies and procedures. What will I be doing? As the Banquet Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Actively seeking verbal feedback from customers and staff at every opportunity. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Catering Manager / Food & Beverage Manager. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Knowledgeable of Hilton departmental standards. Able to explain the standards to the team and Managers, assessing team members against these standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified. Assist with preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc.). Assist with communication to the Front Office and Groups & Tours teams about functions that concern them. Describe, assign and delegate duties and authority for the operation of the Catering department at all times. Plan ahead and ensure adequate resources are available. Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. Maintain in-depth technical knowledge and skills required for the job. Establish good communication with the Kitchen team. Provide and communicate clear directions to the team. Maintain event and function histories to assist with returning events. Attend and participate in regular F&B operational and roster meetings. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team during trainings and communications meeting, and getting members of the team to work cooperatively with others. Ensure that all managers are communicating effectively through daily briefings. Assist with keeping the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. Provide and communicate clear directions to the team. Complete regular financial and operating reports, as required or requested by the Food & Beverage Manager. Set-up and maintain leave plans for the department. Understand the quantity and quality of people needed to operate the department. Carry out selection interviews and make effective recruitment decisions. Ensure that new recruits have all relevant information before commencing employment. Plan and ensure that departmental orientation is carried out. Ensure that standards trainings and assessments are carried out. Regularly review individual and team performance against objectives, providing feedback. Develop and implement department training plans to meet business needs. Review and evaluate all training activities. Participate in trainer programmes, providing structured training to those starting careers in the Hospitality industry. Understand relevant OH&S legislations and their implications on the operation of the department. Communicate to the team their responsibilities within OH&S. Ensure that safe and healthy working practices are implemented at all times. Ensure that hygiene training is conducted at least once a year. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures. What will I be doing? As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards: Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff. Ensure all information is updated and available for easy access for all Front Office associates. Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained. Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure. Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. Ensure that all Concierge associates are up to the grooming standards set by the Management. Set team goals in consultation with team members according to hotel / department goals, policies and practices. Maintain good personal presentation, adhering to hotel and Hilton standards. Ensure that all reporting and servicing deadlines are met on a timely basis. Adhere to the hotel s security and emergency policies and procedures. Understand local tourism culture and city profile to provide considerate service to guests. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The Marcom Manager is responsible for assisting the Marcom Manager in the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. He / she is responsible for gaining positive exposure for the hotel in mass media and the community, as well as building a solid presence in the market by maintaining good relationships with the press and the local community. What will I be doing? As the Marcom Manager, you will be responsible for performing the following tasks to the highest standards: Be familiar with hotel product knowledge and related activities. Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Assist relevant departments to achieve revenue targets and related tasks set by the hotel. Develop and implement the hotels advertising and external advertising budgets. Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel. Ensure that the hotel maintains a good image and corresponding flow on the mainstream platform in the main source area. Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns. Fully monitor all printed products of the hotel to ensure consistency with group guidelines. Maintain and ensure that the hotel homepage, official Weibo and other online and social media platforms information is accurate and updated promptly. Real-time monitoring of guest comments on various network platforms and replying promptly. Plan and execute hotel public relation activities and achieve expected ROI. Design prints according to hotel standards and ensure print quality. Handle the daily relationship with the local government departments and associations to ensure that the hotel gets relevant information in a timely manner. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Marcom Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavio

Housekeeping Executive What will I be doing? As a Housekeeping Executive, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required Manage, efficiently, stock control and the maintenance of equipment Provide excellent Guest service, including VIP and other special requirements Ensure the adherence to hotel brand standards at all times What are we looking for? Housekeeping Executive serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills,

The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotels continued profitability, ensuring the hotels revenue and profit, and guest satisfaction to meet or exceed the standard requirements. Develop the hotels annual / quarterly / monthly budget forecast and work plans, implementing them effectively. Participate in developing and implementing hotel and departmental policies and regulations. Develop marketing strategies and promotion plans to adjust to the market situation in real time. Supervise and drive the progress and implementation of marketing plans. Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. Monitor and evaluate current initiated marketing activities and market dynamics. Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. Conduct regular market research and obtain information about competitors. Set pricing strategies and sales targets for the hotel. Manage special projects and other related businesses. Ensure efficient use of departmental resources. Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. Ensure that department staff are clear about the responsibilities assigned to them. Take immediate corrective action when the interests of the department or hotel are jeopardized. Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. Manage departmental expenses and budgets. Prepare a forecast of the departments monthly expenses and submit it to the hotel on the scheduled date. Control departmental costs in accordance with hotel policies to avoid waste. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Ensure the filing of departmental documents and related information. Maintain communication with all operating departments within the group to maximize sales opportunities. Promote hotels in relevant industries at home and abroad. Actively participate in sales activities initiated by Hilton. Organize promotional trips for target markets. Maintain good relationship and communication with target markets at home and abroad. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. Adhere to hotel safety policies, emergency rules and procedures. Ensure employees fully understand and follow the contents of the employee handbook. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

As a vital member of the Hilton Worldwide Sales (HWS) Sales Support team for the Asia Pacific (APAC) region, you will significantly enhance the teams analytical capabilities and communication strategies. Your key responsibilities will encompass: Data analysis and reporting: Conducting thorough data analysis and generating insightful reports to support decision-making processes Communication materials: Creating effective communication materials that clearly convey complex information Project management: Managing projects that involve close collaboration with Sales stakeholders to drive business objectives Your role will be instrumental in fostering a data-driven culture and ensuring seamless communication within the team and with external partners. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. Planning Activities Sales data analysis Deriving insights to inform future strategies Report design Designing reports based on current and anticipated business needs Education sessions Planning and designing training themes and sessions Sales guidelines implementation Applying standardized practices for consistency Professional development Planning for personal growth and skill enhancement Innovation Suggesting and planning new solutions for efficiency Organizing Activities Dashboard and report development Structuring data for easy access and monitoring Information organization Compiling and organizing data for relevance and accuracy Hilton Lobby page management Structuring content for internal visibility Meeting coordination Scheduling and organizing meetings and agendas Document management Organizing and maintaining important documents Event planning Coordinating logistics and resources for events Resource management Managing supplies and ensuring availability Inter-office Liaison Coordinating with other offices for alignment Directing Activities Internal communications Creating impactful presentations and messages Proactive communication Ensuring timely and relevant team communication Sales presentations Tailoring presentations to customer needs Event presentation decks Creating engaging decks for events Call hosting and coordination Leading calls and managing event feedback Education sessions Delivering and facilitating training Event participation Engaging in events to represent and lead initiatives Controlling Activities Performance tracking Monitoring KPIs and team performance Ad-hoc reporting Providing timely data for decision-making Sales activation reporting Tracking and reporting on sales initiatives Feedback loop Gathering and acting on feedback for improvement Brand standards Compliance Ensuring consistency in documentation Supportive Functions Administrative support Assisting the sales team with daily tasks Expense and travel management Managing logistics and compliance Department liaison Facilitating interdepartmental coordination Regional support Supporting regional teams with admin tasks Communication (admin) Handling professional communication Additional administrative support Assisting with broader admin functions WHY YOU LL BE A GREAT FIT You have these minimum qualifications: Bachelor s degree (BA / BS) 3 years of experience in project management and analytical roles requiring a high level of or

The Chief Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment in line with Hilton and hotel policies and procedures. What will I be doing As the Chief Engineer, you will be responsible for performing the following tasks to the highest standards: Plan and carry out a range of engineering, management and maintenance work. Assist the regional Director of Engineering (DOE) and the GM to run the Engineering department efficiently. Plan and implement duty rosters, carry out maintenance repairs and ensure a smooth transition of duty. Provide back-up management for the RDOE in his / her absence. Be in charge of the Engineering store and energy saving team. Supervise the ME system, equipment repair and maintenance. Schedule staff training, evaluate and improve employee performance. Be responsible for hotel property maintenance and safety. Carry out energy, environmental protection, fire prevention and safety management. Make sure that routine operations of the Engineering department runs smoothly. Carry out thorough building inspections to ensure high quality of repair and maintenance and that they meet set standards. Inspect all equipment and ensure efficient production and technology management of equipment maintenance. Read technical reports and check all daily reports to ensure safe and normal operations of all equipment. Arrange work intensity effectively to ensure maximum productivity and well-balanced labour. Implement maintenance repairs and ensure an effective maintenance program. Keep in contact with the Banquet department to be informed of event requirements to be prepared. Schedule periodical work reports to improve working efficiency of the Engineering department. Plan and implement multi-skills training for staff to improve work efficiency and quality. Carry out effective control on the purchase for Engineering stock to minimize wastage and maximize cost savings. Read water quality reports and ensure the supply of good quality water from the water treatment system. Coordinate with the Security department, hold fire prevention and safety meetings and ensure the effective operation of the fire prevention system. Monitor the energy usage, making statistics of energy consumption, and impose energy saving measures. Keep in contact with local authorities to solve related problems. Maintain efficient communications with other departments to form an effective communication net among different departments. Make good use of materials, minimize wastage and be environmentally friendly. What are we looking for? A Chief Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviou

Housekeeping Executive What will I be doing? As a Housekeeping Executive, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Executive will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required Manage, efficiently, stock control and the maintenance of equipment Provide excellent Guest service, including VIP and other special requirements Ensure the adherence to hotel brand standards at all times What are we looking for? Housekeeping Executive serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attit

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. What will I be doing? As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies and procedures Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Housekeeping/Laundry team Competent in property management systems Assist other departments wherever necessary What are we looking for? An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, s

A Housekeeping Associate is responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience while managing guest requests and replenishing guest amenities. What will I be doing? As a Housekeeping Associate , you are responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience. A Housekeeping Assistant will also be required to replace guest amenities and assist with guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure cleanliness of public areas Clean guest bedrooms and bathrooms Vacuum rooms and corridors Change and replenish bed linen, towels and guest amenities in line with company guidelines Undertake regular deep cleaning tasks Restock and maintain trolley on daily basis Be environmentally aware Dispose of waste accordingly Carry out lost property procedures Manage guest requests in a timely and efficient manner Manage master keys in his/her possesssion Check public areas and toilets taking remedial action where necessary Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Housekeeping Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing? As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

A Demi Chef de Partie prepares and cooks food in all areas of the kitchen according to standard procedures, recipe cards, photographs and given instructions. This role assists the Chef de Partie in training team members. He / she participates in product development and in controlling the smooth operation of the kitchen. What will I be doing? As the Demi Chef de Partie, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Supervise work operations. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Demi Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation. What will I be doing As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: Institute department SOPs and PP. Direct the activities of housekeeping s daily operation, maintain and improve high cleaning standards of guestrooms and public areas. Extend courteous service to guests. Establish training programs, methods and procedures for team members development. Oversee departmental training programs and revise relevant manuals as necessary. Work our balanced working schedules for team members and maintain close payroll control to meet budget. Evaluate the performance of assigned team members from time to time. Listen to team members problems and assist / help to solve them. Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept. Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained. Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc. Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests complaints and special assignments etc. Conduct regular Housekeeping communication meetings to discuss team members feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings. Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management s decisions. Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times. Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly. Prepare, plan and present the annual uniform budget, annual housekeeping FFE and operating equipment budget to the Director of Operation/Hotel Manager/General Manager Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel s budget. Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment. Adhere to the hotel s security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,