The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Executive will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

A Human Resources Executive is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. What will I be doing? As a Human Resources Executive, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Executive will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards: Support and advise Managers on proper policies and procedures Manage succession planning with senior managers during the bi-annual appraisal process Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability Ensure absence monitoring is in line with company guidelines Maintain online personnel system, payroll system, and monthly reporting Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out Assist in determining departmental training requirements Ensure completion of training for hotel security, fire regulations and other health and safety legislation Assist in the organisation of Team Member social events Work with local organisations and schools to promote the hospitality industry Promote and endorse staff benefits Assist and resolve team member and management queries What are we looking for? A Human Resources Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitud

A Chef de Cuisine contributes to menu creation and the managing and training of the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will I be doing? A Chef de Cuisine contributes to menu creation and the managing and training of the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team Ensure consistency in quality of dishes at all times Manage customer relations when necessary, in the absence of the Executive Chef Ensure resources meet business needs through the effective management of working rotas Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards What are we looking for? A Chef de Cuisine serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

The Executive Secretary will provide support to the General Manager in the Executive Office. The role s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office. What will I be doing? As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards: Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings. Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions. Arrange room and restaurant reservations for VIP guests / personnel if requested. Arrange and coordinate the General Managers schedule and remind him / her in time. Assist the General Manager in compiling guest data to be used for service quality improvement. Assess priorities of work and, wherever possible, assist in organizing the General Manager s priorities. Answer telephone calls in the Executive Office as and when required. Assist the General Manager to deal with hotel related official documents, such as owners report, thank you letters, complaint letters and other business documents. File and record all business documents as required. Check documents submitted by departments and record when use the stamp. Assist with translations, verbal and written. Maintain strictest confidentiality at all times on all matters. Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and cooperate with them. Adhere to the hotel s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. Ensure all reporting and servicing deadlines are met on a timely basis. Maintain an accurate tracking system for prompt handling of issues concerned. Order and maintain office supplies. Abide by the team member handbook, hotel policies and procedures, hotel code of conduct. Maintain personal presentation to hotel standards. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill thi

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing? As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards: Make sure all team members complete the Hilton University courses and pass the tests. Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements. Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Information Systems Supervisor is responsible for the implementation of Information Technology in the hotel in accordance with Hilton s strategies and priorities as well as measuring Information Technology costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager. What will I be doing? As the Information Systems Supervisor, you will be responsible for performing the following tasks to the highest standards: Assist superior to maintain hotel software and hardware. Solve technical and operational problems according to user reports. Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. Perform any other reasonable duties and duties as assigned. Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. Ensure that the security of hotel data is consistent with stated standards and best practices. Access controls are consistent with stated standards and best practices to ensure room access registration and safety. Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An Information Systems Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

An Assistant Manager Conference & Events will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. What will I be doing? As Assistant Manager Conference & Events, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. The Assistant Manager Conference & Events will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, an Assistant Manager Conference & Events will perform the following tasks to the highest standards: Assist the Assistant Manager Conference & Events to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy Ensure the highest standards of conference and banqueting business processes Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brands policies and procedures Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Conference and Events Team What are we looking for? An Assistant Manager Conference & Events serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should mai

A Food and Beverage Assistant is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets. What will I be doing As a Food and Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Prepare set ups for tables and/or rooms Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviou

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills,

The Assistant Reservations Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards: Make sure all team members finish the Hilton University courses and pass the test. Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements. Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast. Maximize room sales and revenue for the hotel, up-selling as the highest priorities. Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly. Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group Tour teams to maximize revenue on all enquiries. Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director. Make sure that all commissions are correct and follow up promptly. Make sure that all rejected business is filed by reason. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply with hotel credit policies and make sure to forecast revenue. Comply to setting rooms supply and price control. Maintain and update guest information and sales data by the Reservations procedure. Sustain high level guest service standards. Ensure that all input information is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies related to reservations. Comply with all systems and procedures laid down by the hotel. Prioritize quality of reservations. Strictly follow brans standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skil

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. What will I be doing A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Deliver and safely storage Guest luggage Stay current with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines around the lobby and front door areas Provide support to Management as required, in cases of emergency Project a professional manner with an emphasis on hospitality and Guest service Maintain a clean, healthy, and safety working area Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and va

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing? As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Assistant Manager Marcom is responsible for assisting the Marcom Manager in the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. He / she is responsible for gaining positive exposure for the hotel in mass media and the community, as we'll as building a solid presence in the market by maintaining good relationships with the press and the local community. What will I be doing? As the Assistant Marcom Manager, you will be responsible for performing the following tasks to the highest standards: Be familiar with hotel product knowledge and related activities. Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc Assist relevant departments to achieve revenue targets and related tasks set by the hotel. Develop and implement the hotels advertising and external advertising budgets. Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc) with all operating departments of the hotel. Ensure that the hotel maintains a good image and corresponding flow on the mainstream platform in the main source area. Establish good relations with the media (publications, broadcasts, etc) and implement hotel marketing campaigns. Fully monitor all printed products of the hotel to ensure consistency with group guidelines. Maintain and ensure that the hotel homepage, official Weibo and other online and social media platforms information is accurate and updated promptly. Real-time monitoring of guest comments on various network platforms and replying promptly. Plan and execute hotel public relation activities and achieve expected ROI. Design prints according to hotel standards and ensure print quality. Handle the daily relationship with the local government departments and associations to ensure that the hotel gets relevant information in a timely manner. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An ssistant Manager Marcom serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: We are passionate about delivering exceptional Guest experiences. Integrity: We do the right thing all the time. Leadership: We are leaders in our industry and in our Communities. Teamwork: We are team players in everything we do. Ownership: We are owners of our actions and decisions. Now: We operate with a sense of urgency and discipline. At least 3 years working experience in the Marketing and Public Relations department of international brand hotels. Possess creative writing skills. Strong knowledge of advertising media planning and printing production. PC knowledge in Word, Excel, web, WeChat, Weibo and basic knowledge of desktop publishing systems. Organized, detail-oriented and good administrative skill. Good communication with local news media. Fluent in spoken and written Chinese and English to meet business needs. Able to be resourceful, creative and maintain flexibility. What will it be like to work for Hilton?

As the Security Officer, you will be responsible for performing the following tasks to the highest standards: Maintain the order and safety of the hotel. Offer necessary service to guests. Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. Take good care of communication facilities and skillfully operate all fire control equipment. Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as we'll. Security Officer working at staff entrance should do as follows: Ensure that the external visitor registration form is filled correctly. Be hospitable to visitors and report any suspicions to the Management. Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to. Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel s property from being brought into the hotel. Identically labelled items or items with the same brand as the hotel s property, to be detained and recorded with the name and employee number of the staff involved. Prevent hotel s property from being removed without an authorized and signed Gate-Pass permission form. Write-off the Gate-Pass permission form once lent-out articles are returned. Implement payment for damaged items and provide the invoice for the purchase or refund. Keep the deposited keys in good condition and fulfill the key-lent procedure. Maintain workplace cleanliness. Security Officer working at the hotel lobby should do as follows: Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations. Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time). Specially assist elderly, children and the disabled. Be alert of drunkards, the incapacitated and the people who accompany them. People who are excluded from pornography or other illegal activities should be monitored closely. When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms. Discourage guests from bringing pets into the hotel area. Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel s guest as we'll as to fill in the Visitor s Registration Form . Advice visitors to remain in guest rooms between 23:00 and 8:00. Make sure all commercial photography carried out in the hotel s premises have clearance from the hotel s Marketing & Communications department, otherwise, direct them to the relevant department. Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests belongings are found. Dissuade guests from carrying hotel property to prevent the loss of goods in public areas. Pay special attention to those who come in with empty hands or bags and leave with bags. Pay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters. Security Officer should do as follows in patrolling: Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities. Report all potential threats or discrepancies. Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment. Check and ensure that the backend office door is locked after team members have left. Office team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it. Inspect the locker room and team members restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors. Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed. Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire emergency procedures. Carry out other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Security Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School or Secondary Vocational School graduate. Proficient with hotel security operations. Possess a strong sense of responsibility and service. Good work attitude and always alert. Able to communicate effectively and clearly. Knowledgeable of resources and utilize them efficiently. Literacy in English to meet business needs, preferred.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Chef de Cuisine will manage and lead the team to ensure smooth culinary operation and maximize the level of standard in the hotel s kitchen. What will I be doing? As the Chef de Cuisine, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication flowing. Work on offsite events when requested. Complete tasks and jobs outside of the kitchen area. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested, in a timely fashion. Work on new dishes for food tastings and photo taking. Control stations within the kitchen. Work closely with the stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to guests requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as we'll for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the assembling of ingredients and equipment for the ala carte menu, daily menus and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the Executive Chef on any issues and take appropriate action. Follow-up on changes in new recipes or work methods pertaining to new menus, daily specials, and promotional activities as instructed by the Executive Sous Chef. Work closely with the Executive Sous Chef in determining the quantity of food items and ingredients to be produced, bought or prepared for that day. Exercise maximum control on wastage to achieve optimum profitability. Check all equipment belonging to the department and make sure that all are in good working order, and if necessary, report faults or problems to the Executive Sous Chef. Prepare the necessary work orders for the Engineering department. Ensure that recipes and costings are established and updated. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Select team members who display qualities and attributes that reflect department standards. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake steps necessary to maintain the highest possible standards in this area. Control, monitor and be responsible for food costs to yield the maximum amount of outlet profit and maximum guest satisfaction. Review all timesheets to ensure that team members work times and meal breaks are accurate. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. Ensure that team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Train team members on the correct usage of all equipment, tools and machines. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Chef de Cuisine serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High school graduate. 8-10 years as Head of Kitchen in a 4 / 5-star category hotel or individual restaurants with high standards. Basic spoken English to meet business needs. Up to date with sanitation classes. Possess a valid health certificate. Proficient in an additional language. Knowledgeable in HACCP. Participated in additional culinary classes or seminars. Work experience in similar capacity with international chain hotels. Technical education in hospitality or culinary school preferred.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and we'll-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as we'll as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent

A Conference & Events Coordinator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. What will I be doing? As a Conference & Events Coordinator, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The Conference & Events Coordinator will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a Conference & Events Coordinator will perform the following tasks to the highest standards: Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques Convert customer enquiries into confirmed sales Contribute to the strategy and planning activities of the Sales function Develop future and repeat business, contributing to the profitability of the Hotel Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities Seek proactive opportunities to increase sales and conversions within the Team Focus on a consistently executed up-selling approach Build strong relationships with customers to fully understand their needs Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities What are we looking for? A Conference & Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Demonstrated previous experience working in the Conference and Events function

The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA Operations Finance innovations and projects. What will I be doing? The Finance E(Cost Controller)xecutive analyzes Food & Beverage costs and controls factors to ensure the implementation of cost-effective measures throughout the Food & Beverage department. This role prepares various reports and conducts weekly meetings to keep departments and directors apprised of trends and cost factors. Specifically, you will be responsible for performing the following tasks to the highest standards: Plans and directs actions to be performed to correct activities harmful to the profitability of our food & beverage department. Assists in any other way deemed necessary for the efficient overall operation of the Finance Department in full compliance with the policy, regulatory and contractual framework. Business partner with all hotel finance team members, the F&B department. Participate in all relevant Finance training and development programs. In case of a joint job role any responsibility relevant joint job descriptions will apply in accordance with Hilton s job segregation policies. What are we looking for? Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections Strong problem solving skills, including abilit