The Reservation Executive implements all reservation activities in his / her area of responsibility and assists the Reservation Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Reservation and Senior Reservation Managers, in coordination with the Commercial Director. What will I be doing As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Receive and understand hotel product knowledge and related activities. Implement all sales action plans related to his / her market area as outlined in the marketing plan. Establish and maintain files on major active accounts within his / her market areas. Promote and produce sales leads for other Hilton hotels. Provide feedback to the Director of Business Development / Director of Sales / Senior Reservation Managers / Reservation Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas. Assist Reservation Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups. Meet and welcome some top key accounts, group organizers and VIP guests upon check-in. Disseminate Reservation related information to other departments as appropriate. Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. Establish and maintain effective team member relations. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. Perform related duties and special projects as assigned. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University graduate. Minimum 2 years of experience in a similar capacity with international chain hotels. Excellent command of written and spoken English and Chinese to meet business needs. Good communication and interpersonal skills. Able to work under pressure and deal with stressful situations during busy periods. Good team player. Have hotel sales experience and hotel database. What will it be like to work for Hilton?

The Barista is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. What will I be doing As the Barista, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. The Barista is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with t

The Front Desk Associate greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel s services. What will I be doing As the Front Desk Associate, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests needs. Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. Record guests complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profile and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, FB, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. Ensure that the Guest Service Manager is kept aware and up to date with operational issues. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. Ensure that the front desk stock is managed and not wasted, maintaining costs where able. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, FB and any other charges that may be incurred by guests. Provide safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. Attempt to communicate with guests in guests native language, if applicable. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to perform moderately complex mathematical calculations without error. Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. Able to access and accurately input information using a moderately complex computer system. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Good interpersonal skills to provide overall guest satisfaction. Able to work under pressure and deal with stressful situations during busy periods. 1 or 2 years of related working experience preferred. What will it be like to work for Hilton?

A Assistant Manager Guest Relations supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. What will I be doing As Assistant Manager Guest Relations, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist Guest Relations Manager with the daily operations of the department Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests Manage special room assignments and suite occupancies Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms Ensure all VIP room standards are met and amenities are in place before arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Maintain inventory of Guest amenities Demonstrate current knowledge of all hotel products and services Offer a professional manner with an emphasis on hospitality and Guest service What are we looking for? Assistant Manager Guest Relations serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beha

The Commis I prepares, cooks and bakes food in designated areas of the kitchen for Guests and Team Members by following instructions and standards. What will I be doing As the Commis I, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel s operation. Use all equipment, tools and machines appropriately. Work on off-site events when tasked. Complete tasks and jobs outside of the kitchen when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Effectively respond to every guests feedback. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Attend and actively participate in all training sessions. Check that the quality of food prepared by team members meet the required standards and make necessary adjustments. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Carry out duties and responsibilities in an efficient and productive manner. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Commis I serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, s

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events What are we looking for? Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviou

The Recreation Manager is responsible for the overall operation and control of the spa and wellbeing activities. This role is will head the entire operation of the spa and fitness facilities including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and the exercise studio. What will I be doing? As the Recreation Manager, you will be responsible for performing the following tasks to the highest standards: Meet and exceed guests expectations through monitoring and making improvements. Responsible for the membership sales of the fitness centre, making and completing the membership sales plan. Develop good relationships with hotel guests and Fitness Centre members. Select fitness instructors for Fitness Centre members and make course plans. Responsible for the efficiency and profitability of the Fitness Centre and Spa operations. Identify problems and report to the Director of Operations for improvement and resolution, providing relevant information to the Management. Interview, train and evaluate Fitness Centre and Spa staff. Encourage and motivate employees to improve work efficiency. Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary. Control and manage the consumption of guest supplies, effectively control costs. Take inventory of operating equipment regularly and take appropriate actions. Ensure good behaviour of staff at all times in the spa, fitness room and all areas of the hotel and that they act in compliance with Hilton brand standards. Work with relevant departments on overall appearance, maintenance, hygiene and safety issues when necessary. Respond quickly to emergencies and strictly implement Hilton standards. Deal with guests complaints promptly and keep incidents to a minimum. Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts. Keep abreast of industry trends and competitors while coming up with new ideas for business improvement. Work closely with the market development team to explore current and future business development strategies. Provide monthly reports to the COO and CFO. Adhere to hotel safety policies, emergency rules and procedures. Ensure that team members fully understand and follow the contents of the team members handbook. Perform other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Recreation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing? As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

A Food and Beverage Associate is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets. What will I be doing As a Food and Beverage Associate , you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Prepare set ups for tables and/or rooms Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Associate serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attit

A C&E Executive analyses local market trends and competitor activity to generate new future business for the hotel. What will I be doing As C&E Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify new business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner What are we looking for? A C&E Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behav

A Stewarding Executive under the general guidance of the Chief Steward or Assistant Chief Steward, oversees and supervises all aspects of stewarding operation during a shift, in adherence to Hilton policies and procedures. This role ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. What will I be doing As the Stewarding Executive, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus with customers in mind. Possess a positive attitude, take responsibility and initiative to resolve issues and communicate clearly with customers and colleagues. Responsible for guiding the stewards in their jobs. Assist the Chief Steward to control and analyze on an on-going basis the cleanliness of kitchen areas, banquet rooms (back of the house), equipment and utensils, operating and cleaning supplies, as well as team members payroll, related costs, breakage and loss. Provide sufficient cleaning supplies and equipment which are in accordance with sanitation standards and in good condition to the outlets and kitchen sections, for stewarding operation during a shift. Responsible for the results in implementing the cleaning schedule. Take daily inventory and make requisition of cleaning supplies. Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment. Maintain and update the steward operating manual, chemical charts and cleaning charts for the team s reference. Prepare and monitor the requisitions of all chemicals and equipment. Conduct and prepare the monthly operating equipment inventory. Report and monitor the breakage and loss report for operating equipment. Keep the storeroom in order. Maintain the polishing machine and the deoxidizing bath in perfect order. Operate and maintain the automatic dish-washing machine and other cleaning equipment. Provide the restaurants with sufficient dishes. Clean the floor and the tiles in the kitchen, corridors and stewarding areas. Assist the Chief Steward to check that all areas of the kitchen, canteen, and storerooms are up to sanitation standards. Complete the FSMS checklist in preparation for service. Check reservations for the day, ensure that the team is aware of busy areas in the operation. Perform all duties and responsibilities safely for yourself and others in the workplace. Assist Waiters, Bar Attendants and Kitchen team members where required. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Stewarding Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, a

A Housekeeping Associate is responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience while managing guest requests and replenishing guest amenities. What will I be doing As a Housekeeping Associate, you are responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience. A Housekeeping Assistant will also be required to replace guest amenities and assist with guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure cleanliness of public areas Clean guest bedrooms and bathrooms Vacuum rooms and corridors Change and replenish bed linen, towels and guest amenities in line with company guidelines Undertake regular deep cleaning tasks Restock and maintain trolley on daily basis Be environmentally aware Dispose of waste accordingly Carry out lost property procedures Manage guest requests in a timely and efficient manner Manage master keys in his/her possesssion Check public areas and toilets taking remedial action where necessary Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Housekeeping Associateserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

An Assistant Purchasing Manager will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. What will I be doing? As Assistant Purchasing Manager, you will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel Purchase the correct goods and materials at a competitive price and proper quantities/volumes Assist the Purchasing Manager with regular reports on goods purchased and inventory levels so to allow for more effective future purchasing Report all monthly savings to the hotel Team Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability Maintain good communication and working relationships with all hotel areas Attend finance meetings, as required Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for? An Assistant Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a high volume Accounts function Computer literate, with good MS Excel skills Good time management and organisation skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience with the Birchstreet and the PeopleSoft system Relevant degree, in Finance/Accounting or related business discipline, from an academic institution

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. What will I be doing? As a Learning & Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hiltons comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards: Support departments in developing cutting edge functional excellence and in developing leadership capabilities Act as a change catalyst in the cultural and organizational transformation of the Hotel Provide key input of Training aspects for all activities and plans of the Hotel Support individual and team development, career development, and training and experience-based learning Induct, coach, and mentor new Team Members Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments Partner with department to deliver training programs and other organizational and leadership development interventions Monitor and conduct learning and development reviews with each department Prepare annual training plans and training calendars for the hotel What are we looking for? A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain t

The Assistant Manager Sales assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as we'll as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing As the Assistant Manager Sales, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Motivate and train department employees and ensure that they perform we'll. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Conscientiously perform assigned tasks and special tasks. Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales. Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations. Regularly analyze the composition of tourist source cities, formulate development plans and expand channels. The department reserves the right to change or supplement the job description if necessary. What are we looking for A Assistant Manager Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: Volunteer to provide unparalleled hospitality. Integrity: Do what you should do all the time. Leadership: Strive to be a leader in both your industry and your community. Teamwork: Actively promote teamwork spirit in all work. Ownership: take responsibility for your actions and make decisions. Now: Operate with urgency and discipline. Junior College degree. At least 3 years of relevant experience in international hotel chains. Good English and Chinese reading and writing skills to meet business needs. Good communication skills. Able to work under strong pressure. Understand local customers and have strong market analysis ability. Have certain customer resources.

The Human Resources Apprentice learns the Human Resources function knowledge and supports Human Resources team members with the routine job in recruitment, training, compensation and benefits, and team member relationship related affairs. What will I be doing Check emails, shortlist resumes and reply to candidates job applications. Answer telephone calls from job applicants, schedule interviews with candidates via telephone calls and email and update the interview schedule. Instruct candidates to fill application forms and check that all information required for the application form is completed and accurate. Master the recruitment system, post new job openings, and update new hire information on the recruitment system. Prepare onboarding materials for new team members. Handle trainee dormitory arrangements and assist them in solving different living or working problems. Take part in the onboarding process for new hires. Update the new hire and trainee lists. Keep a record of all potential candidates CVs and clear all rejected CVs. Distribute incoming and outgoing forms. Assist with recruitment events. Design and create HR related publicity for activities. Make sure the set-up for the waiting room is organized. Organize the recruitment notice board and clean the knowledge room. Communicate with trainees and help them solve problems during their internship. Organize different trainee activities. Take part in employee activities and give support to colleagues. Check lockers. Take care of team facilities. Manage WeChat and public account updates. Maintain stock for office stationery. Assist in filling training documents. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for Bachelor s degree. Good spoken and written English to meet business needs. Good communication, organization and coordination skills. A team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members. Able to work under great physical and mental pressures. Familiar with computer systems, preferred.

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. What will I be doing As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain an effective bar service with an emphasis on high quality, efficient service. Check that Guest service standards are set, implemented and monitored, and continuously evaluated Set-up of the outlet in accordance with the pre-determined standards of the operation Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied Ensure all Team Members are impeccably presented and adhere to the correct uniform standards Evaluate the performance of the Team ensuring the highest standards of service are given at all times Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures Adhere to the Company disciplinary policy when necessary Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence Complete all necessary administration in accordance with Company procedures relating to all staff members Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained Meet or exceed the monthly drink profit margin target What are we looking for A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Customer Service experience in supervisory or above capacity A warm personality, attentive and smartly presentable An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations A medium level of IT proficiency is required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in similar role Passion for delivering exceptional levels of Guest service

The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti