As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, FB and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, FB and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

As the Guest Experience Director/ Manager, you will be responsible for performing the following tasks to the highest standards: Responsible to achieve Guest Experience KPI s such as Stay Experience, HH member experience, QA audits and Review Site Index scores. Build a culture of Guest delight at any guest touch point in the hotel. Build a Core Team of Guest Experience Champions at the hotel and roll out Guest Related Brand initiatives as and when needed. Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs. Create a WOW experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations. Support service recovery initiatives in conjunction with concerned departments Conducts monthly audit to ensure compliance with company and brand standards. Support LD Manager in doing the Quality Meet and driving quality audits. Lead the Guest Experience initiatives to ensure that appropriate training is conducted for team members and guidance provided to perform on their task. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. To deliver our customer promise Make it Right Before during and after the stay. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Models service behaviors that meet or exceed guest expectations. Attend departmental briefings regularly to share and advise the team of any updates related to guest experience. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests. Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments. Undertake daily MOD responsibilities when scheduled. Get familiar with hotel operating system especially OnQ PMS, Kipsu, HotSOS, FCS Undertake tasks as required from by General Manager Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? At least 2-3 years of experience in a senior customer experience role in the services sector

The Assistant Director of Sales oversees day to day Sales efforts of the Senior Sales Managers, Sales Managers and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority. What will I be doing As the Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards: Participate in the development and execution of the hotel marketing plan. Complete relevant courses of Hilton University on time and ensure to pass the test. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits, other forms and achieving sales. Produce quotations efficiently, sending contracts to customers and following up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send teamwork order promptly, and ensure the relevant departments receive the relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmation. Understand and be familiar with all product information of the competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and promptly feedback to the Commercial Director / Director of Sales. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Manager or Director of Sales as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Assist the Director of Sales to organize regular meetings, ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet and Catering Sales department or Operations department in following-up on events occurring during banquets or meetings. Assist the Director of Sales to complete relevant parts of the department budget, and actively participate in the development of forecasting and marketing plans. Provide regular training to employees to ensure that the team is familiar with hotel products and processes and can efficiently explore customer needs and provide professional customized services. Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? An Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the att

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Hotel Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability. The role will lead a team of highly experienced senior executives including Director of Operations, Front Office Manager, Executive Housekeeper, Director of Culinary, Chief Engineer, Director of Food and Beverage, Cluster Director Security. As a team, he / she will build and maintain a good public image for the hotel and achieve an esprit de corps amongst team members. What will I be doing As the Hotel Manager, you will be responsible for performing the following tasks to the highest standards: Assist the General Manager in all activities and functions relating to the day-to-day operation of the hotel. Finish relevant work assigned by the General Manager. Deputize the General Manager in his / her absence. Recognize Hiltons brand culture and live Hiltons values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which includes hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotels operating conditions and it is satisfied with the hotels operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A Hotel Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role

The Security Associate assists the Security Supervisor in guiding the Security Officers on duty to ensure that hotel work procedures and inspection work is carried out correctly. The role should cover the daily work of the Security Supervisor in his / her absence. What will I be doing As the Security Associate, you will be responsible for performing the following tasks to the highest standards: Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members. Familiarize with and check hotel fire equipment and fire evacuation passages. Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols. Familiarize with each department s work procedures, security knowledge and emergency procedures, supervising each position s professional knowledge and work standard. Conduct random bag inspections of team members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. Arrange escort services for team members carrying cash, where required. Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise. Professionally examine team members work knowledge, discipline and responsibilities. Convey and carry out the department s work arrangements and training plans. Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. Take appropriate action to resolve guests complaints, communicating professionally and effectively with guests. Be familiar with current first aid and fire emergency procedures. Ensure a high level of cleanliness and tidiness in your work area. Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times. Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. Adhere to the hotel s policies and procedures, Hilton code of conduct and the hotel s team member handbook. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out other reasonable duties and responsibilities as assigned. What are we looking for? A Security Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

A Mixologist will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards: Receive orders and serve customer requests completely in a timely manner Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc. Take food orders and assist the floor team with deliveries as required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer guest queries in a polite and helpful manner What are we looking for? A Mixologist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours,

Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary What are we looking for? An Assistant Manager Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Reservation Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

A Commis II prepares, cooks and bakes food in designated areas of the kitchen for Guests and Team Members by following instructions and standards. What will I be doing As the Commis II, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel s operation. Use all equipment, tools and machines appropriately. Work on off-site events when tasked. Complete tasks and jobs outside of the kitchen when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Effectively respond to every guests feedback. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Attend and actively participate in all training sessions. Check that the quality of food prepared by team members meet the required standards and make necessary adjustments. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Carry out duties and responsibilities in an efficient and productive manner. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Commis II serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours,

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservations Executive you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Front Desk Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotels continued profitability, ensuring the hotels revenue and profit, and guest satisfaction to meet or exceed the standard requirements. Develop the hotels annual / quarterly / monthly budget forecast and work plans, implementing them effectively. Participate in developing and implementing hotel and departmental policies and regulations. Develop marketing strategies and promotion plans to adjust to the market situation in real time. Supervise and drive the progress and implementation of marketing plans. Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. Monitor and evaluate current initiated marketing activities and market dynamics. Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. Conduct regular market research and obtain information about competitors. Set pricing strategies and sales targets for the hotel. Manage special projects and other related businesses. Ensure efficient use of departmental resources. Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. Ensure that department staff are clear about the responsibilities assigned to them. Take immediate corrective action when the interests of the department or hotel are jeopardized. Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. Manage departmental expenses and budgets. Prepare a forecast of the departments monthly expenses and submit it to the hotel on the scheduled date. Control departmental costs in accordance with hotel policies to avoid waste. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Ensure the filing of departmental documents and related information. Maintain communication with all operating departments within the group to maximize sales opportunities. Promote hotels in relevant industries at home and abroad. Actively participate in sales activities initiated by Hilton. Organize promotional trips for target markets. Maintain good relationship and communication with target markets at home and abroad. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. Adhere to hotel safety policies, emergency rules and procedures. Ensure employees fully understand and follow the contents of the employee handbook. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

What will I be doing As the Chef de Partie, you will be responsible for performing the following tasks to the highest standards: Responsible for restaurant food production, including breakfast, room order, dinner and staff meal. Prepare menus as required in a timely manner and strictly in accordance with the recipe, standards and the standard of plating. Maintain compliance with FSAA requirements in all aspects of hotel operations. Operate all equipment, appliances and machines properly. Assist the Chef in maintaining focus in personnel training of new and current staff, work on SOP improvement and continuous improvement in all other areas. Actively participate in kitchen meetings to maintain continuous improvement of kitchen operations, achieve goals and maintain smooth communication. To do takeout work or work outside the kitchen when required. Ensure that all kitchen staff are informed about occupancy rates, forecast plans and revenue. Respond to each request to the satisfaction of the guest. Active learning and appropriate change where required. Accept constructive criticism with an open mind. Follow any new menu changes requested by the Chef and any working methods for new menus, daily specials and promotions. Work closely with the Chef in ordering food quantities for the day, maximise the use of food produce to eliminate waste and obtain the best rate of return. Regularly check on all equipment belonging to the department to ensure they are in good working order, report any problems to the Head Chef if necessary. Ensure that recipes and costs exist and are updated. Monitor the quality and quantity of food to ensure the maximum economy of raw materials. Attend monthly management meetings, operations meetings and organizes departmental meetings in the absence of the Chef. Check the quality of food prepared by staff according to the required standards and make necessary adjustments. Work closely with the Chef to determine the menu selection in regular meetings to satisfy both the guest and the segment. Master the use of all electrical equipment in the kitchen and observe how to handle them safely and carefully. Understand, practice and promote the teams working methods at all times to achieve the mission and objectives and the overall standards of the department. Ensure that all staff are fully aware of the hotels fire and life safety / emergency procedures Adopt the hotels safety policy. Perform any other reasonable duties and duties as assigned. What are we looking for? High school or equivalent, preferably from a professional culinary school. 1 to 3 years kitchen management experience in a 4 or 5-star hotel restaurant or high-le

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills,

Maximize and protect hotel profitability through the leverage of Information Technology, training and operational best practices. Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts. Identify and propose opportunities to optimize revenue. Responsible for timely preparation and submission of all IT budgets. Responsible for the management and control of all IT expense according to an agreed plan. Ensure a business continuity plan is established and tested for all parts of the business. Provide the highest possible IT service to the agreed standards and best practices. Work with Business Management to expedite access and better utilization of information. Implement and exploit telephony services to HI minimum defined standards. Ensure guests IT queries are managed to defined standards with minimal risks. Ensure brand standards are communicated and maintained for Guest and Business Service. Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings. Consistently promote the brand and encourage the use of the brand by IT suppliers. Ensure IT resources are maintained in the hotel to support the commercial business needs. Identify and ensure all hotel data has ownership and accountability within the organization. Ensure a successor is identified and trained to the standard. Provide IT support to other Hilton hotels when required. Cross train other hotel IT personnel to provide cover. Maintain standards and best practices in the hotel and evaluate compliance Manage and monitor local vendors and / or local representatives of global / area vendors. Ensure that hotel data is secured and in line with stated standards and best practices. Ensure Access Control is in line with stated standards and best practices. Ensure regular self-evaluations of IT practices are completed and communicated. Manage local implementation projects. Communicate status, risks, opportunities to GM, hotel management and regional and area IT management. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. Purchasing Follow hotel purchasing policy and procedures when carrying out of all purchases. Obtain three competitive quotes from suppliers to minimize cost to hotel. Conduct interviews with suppliers, representatives and obtain information, specification, quotations on any items required, handling subsequent correspondence and negotiations for procurement. Place orders with suppliers to ensure timely delivery to satisfy hotel requirement and trace the outstanding orders to ensure operational needs are met. Check pricing of purchase orders and determine appropriate suppliers to obtain best quality and price. Conduct market surveys to understand market trends and the price floating. Safeguard the petty cash float (if any) so as to ensure no unauthorized access to the float, ensuring that it is kept in the safe. Collect the Market List quotation at regular intervals. Regularly review contract supplies to ensure prices are still competitive. Maintain competitor knowledge of similar products by regularly surveying price lists of other hotels operation supplies. Analyze market trends to anticipate likely price fluctuations, for the purpose of maintaining inventory either for long or short time periods. Ensure all documentation (purchase orders, invoices, delivery dockets etc.) is forwarded to Accounts Payable on a timely basis. Flexible in relation to work hours. Minimize the risk of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards. Handle all requests and enquiries in a timely, efficient and friendly manner. Strictly follow the code of conduct. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

A Hygiene Manager supervises and manages The HFSMS (Hilton Food Safety Management System) for the entire FB culinary operation in the company. A Hygiene Manager directs, coaches and trains team members to enhance the team s skills. He or she works with the Production, Housekeeping and Engineering teams on a daily basis to ensure HACCP and HFSMS standards are adhered to and Food Safety production remains consistent. What will I be doing As the Hygiene Manager, you will be responsible for performing the following tasks to the highest standards: Responsible for the Entire HACCP HFSMS program. Attend meetings and trainings as directed by the Director of Operations. Responsible for the daily FB audit, action plans and reports. Train all culinary and FB team members. Maintain good communication with internal, external guests and team members. Supervise daily and point out malpractices, recording it in a logbook for further action. Knowledgeable of fire control and safety procedures. Check and ensure that garbage room hygiene is up to standard and method of garbage classification is approved. Maintain contact with customers, suppliers, government, competitors and the other league members. Motivate all culinary members, building strong teamwork. Organize and assist the Finance team with the monthly inventory. Mentor all Kitchen, Food Beverage team members in ensuring food safety standards. Act as a liaison with other departments and external agencies including high-level public and private contacts. Schedule, conduct and follow up on HACCP and HFSMS meetings. Attend designated meetings and deal with a diverse group of important external callers and visitors. Possess a high level of interpersonal skills to handle sensitive and confidential situations. Able to interact and communicate with individuals at all levels of public and private entities. Drive the Continuous Improvement Programme with an established and dedicated team that has assisted in the company achieving HFSMS and focusing on HACCP accreditation. Communicate with the Executive Chef and Executive Sous Chef on all aspects of the HFSMS HACCP, to ensure proper co-ordination of instructions and directives. Streamline all training requirements with HFSMS and HACCP team members and ensure they are adhered to. Supervise hygiene procedures, monitor logbooks, hot and cold service holding units to ensure proper food turnover and cleanliness. Implement corrective actions when food does not comply with HACCP standards. Emphasize on the importance of our FIFO (First in, first out) and date labelling systems. Maintain a good working relationship with other departments and employees to ensure full co-operation and commitment from all. Perform other duties related to operations in order to maintain the food safety management system of the hotel. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Hygiene Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The Marcom Manager is responsible for the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. He / she is also responsible for gaining positive exposure for the hotel in mass media and the community, as well as building a solid presence in the market by maintaining good relationship with the press and the local community. What will I be doing As the Marcom Manager, you will be responsible for performing the following tasks to the highest standards: Be familiar with hotel product knowledge and related activities. Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Assist the relevant departments to achieve the revenue targets and related tasks set by the hotel. Develop and implement the hotels advertising budget and external advertising. Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel. Ensure that the hotel has a good image and corresponding flow on the mainstream platform in the main source area. Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns. Fully monitor all printed products of the hotel to ensure consistency with group guidelines. Ensure the hotel homepage, official Weibo and other online and social media platforms information is accurate and updated in a timely manner. Real-time monitoring of guest comments on various network platforms and replying promptly. Plan and execute hotel public relation activities and achieve expected ROI. Design prints according to hotel standards and ensure print quality. Manage a comprehensive targeted database and advertise hotel promotions. Monitor expenses according to the commercial development department budget to maximize return on investment. Liaise with other hotel departments, outside organizations or government departments to coordinate and implement different hotel projects. Assist with photography, video shooting and interviews of domestic and foreign media. Update the gallery and promotional kit in a timely manner to maintain a fixed capital list. Prepare, plan and execute hotel public relations activities. Maintain normal communication with the local media. Monitor the design project. Responsible for the management of the Marcom department. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Marcom Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavio