As a Security Executive, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service: Constant vigilance of hotel operations and premises Maintain all documents and key systems to legal and Company requirements Recommend improvements in surveillance, security, and fire systems Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences Train and supervise the Security Team, organize work schedules, and ensure all policies are followed Conduct regular briefings with the Security Team What are we looking for? A Security Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

As the FB Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An F&B Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Supervise work operations. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Demi Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

The Reservations Coordinator is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservations Coordinator, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservation Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude

The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA Operations Finance innovations and projects. What will I be doing The Finance Associate is contributing to all activities of the Accounts Payable / OTP (Order to Procure department) in all activities related to timely and accurate payments, maintenance and control of the hotel s accounts payable and related accounts. Specifically, you will be responsible for performing the following tasks to the highest standards: Assists in any other way deemed necessary for the efficient overall operation of the Accounts Payable / OTP (Order to Procure department). Support and contribute to a smooth Accounts Payable / OTP (Order to Procure department) operation in full compliance with the policy, regulatory and contractual framework. Business partner with all hotel finance team members and a broad range of internal and external stakeholders, including Human Resources, Supply Management, Commercial and Operations. Participate in all relevant Finance development programs. In case of a joint job role any responsibility relevant joint job descriptions will apply in accordance with Hilton s job segregation policies. What are we looking for? Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections Strong problem solving skills, including abilit

The Laundry Attendant is responsible for staff uniforms, guest laundry, sorting and proper recording of linens and towels prior to processing. What will I be doing As a Laundry Associate, you will be responsible for performing the following tasks to the highest standards: Responsible for picking up and delivery of in-house guest laundry. Responsible for delivering all guest laundry punctually, accurately and in a professional and courteous way. Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed. Count and verify all items collected as per laundry price lists signed by the guest and note down any discrepancy or damages on the same sheet and immediately report to Laundry Supervisor. Check all items for damage or stains and immediately report to Laundry Supervisor before processing. Report immediately to the Laundry Supervisor in case any valuable items like cash, jewelry, credit cards etc. are found in guests cloth pockets. Sorts and records dirty linens, towels, rugs, robes and F&B items before sending to laundry. Proper recording of cleaned linen received from main laundry room. Examine quality finishes of laundered linen and placed on shelves. Take care of small repairs such as sewing buttons, hem and etc. when necessary. Distribute linen and keep proper records for other departments. Proper recording of discarded linen and uniforms. Report any technical problems or deficiencies to the Laundry Supervisor. Distribute clean uniforms to personnel according to company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. What are we looking for? A Laundry Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beha

The Housekeeping Associate ensures that glasses and cups are cleaned and disinfected in line with Hilton and the hotel policies and procedures. What will I be doing As a Housekeeping Associate, you will be responsible for performing the following tasks to the highest standards: Ensure all cleaning procedures are in accordance with Hilton policies. Learn how to disinfect, familiarizing with the safe use ratio of various disinfectants, and the operation of cleaning tools and equipment. Clean glasses and cups and ensure that there are sufficient clean glasses and cups for the Room Attendants. Clean and store the glasses and cups as required to avoid secondary contamination and ensure the safety of the guests. Fill in the disinfection record on occupancy. Keep the pantry clean and tidy, dirty glasses and cups from the clean ones. Conduct personal hygiene checks as requested by the Hygiene Bureau. Ensure highest standard of cleaning in assigned areas and maintain all equipment in the pantry in good working condition. Take inventory of cups in assigned areas and report any loss or damage of equipment to the Floor Supervisor. Be courteous and professional at all times. Maintain good working relationships with team members and other departments. Promote the hotel s and Hilton products and services. Adhere to the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Housekeeping Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

The Admin Executive will provide support to the General Manager in the Executive Office. The role s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office. What will I be doing As the Admin Executive , you will be responsible for performing the following tasks to the highest standards: Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings. Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions. Arrange room and restaurant reservations for VIP guests / personnel if requested. Arrange and coordinate the General Managers schedule and remind him / her in time. Assist the General Manager in compiling guest data to be used for service quality improvement. Assess priorities of work and, wherever possible, assist in organizing the General Manager s priorities. Answer telephone calls in the Executive Office as and when required. Assist the General Manager to deal with hotel related official documents, such as owners report, thank you letters, complaint letters and other business documents. File and record all business documents as required. Check documents submitted by departments and record when use the stamp. Assist with translations, verbal and written. Maintain strictest confidentiality at all times on all matters. Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and cooperate with them. Adhere to the hotel s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. Ensure all reporting and servicing deadlines are met on a timely basis. Maintain an accurate tracking system for prompt handling of issues concerned. Order and maintain office supplies. Abide by the team member handbook, hotel policies and procedures, hotel code of conduct. Maintain personal presentation to hotel standards. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Admin Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Memb

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills,

The Banquet Manager is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide and hotel policies and procedures. What will I be doing As the Banquet Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Actively seeking verbal feedback from customers and staff at every opportunity. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Catering Manager / Food Beverage Manager. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Knowledgeable of Hilton departmental standards. Able to explain the standards to the team and Managers, assessing team members against these standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified. Assist with preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc.). Assist with communication to the Front Office and Groups Tours teams about functions that concern them. Describe, assign and delegate duties and authority for the operation of the Catering department at all times. Plan ahead and ensure adequate resources are available. Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. Maintain in-depth technical knowledge and skills required for the job. Establish good communication with the Kitchen team. Provide and communicate clear directions to the team. Maintain event and function histories to assist with returning events. Attend and participate in regular FB operational and roster meetings. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team during trainings and communications meeting, and getting members of the team to work cooperatively with others. Ensure that all managers are communicating effectively through daily briefings. Assist with keeping the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. Provide and communicate clear directions to the team. Complete regular financial and operating reports, as required or requested by the Food Beverage Manager. Set-up and maintain leave plans for the department. Understand the quantity and quality of people needed to operate the department. Carry out selection interviews and make effective recruitment decisions. Ensure that new recruits have all relevant information before commencing employment. Plan and ensure that departmental orientation is carried out. Ensure that standards trainings and assessments are carried out. Regularly review individual and team performance against objectives, providing feedback. Develop and implement department training plans to meet business needs. Review and evaluate all training activities. Participate in trainer programmes, providing structured training to those starting careers in the Hospitality industry. Understand relevant OHS legislations and their implications on the operation of the department. Communicate to the team their responsibilities within OHS. Ensure that safe and healthy working practices are implemented at all times. Ensure that hygiene training is conducted at least once a year. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA Operations Finance innovations and projects. What will I be doing The FB Cost Controller analyzes Food Beverage costs and controls factors to ensure the implementation of cost-effective measures throughout the Food Beverage department. This role prepares various reports and conducts weekly meetings to keep departments and directors apprised of trends and cost factors. Specifically, you will be responsible for performing the following tasks to the highest standards: Plans and directs actions to be performed to correct activities harmful to the profitability of our food beverage department. Assists in any other way deemed necessary for the efficient overall operation of the Finance Department in full compliance with the policy, regulatory and contractual framework. Business partner with all hotel finance team members, the FB department. Participate in all relevant Finance training and development programs. In case of a joint job role any responsibility relevant joint job descriptions will apply in accordance with Hilton s job segregation policies. What are we looking for? Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections Strong problem solving skills, including abil

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. What will I be doing As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. Manage the Front Office team, resolve guests concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the Night Manager when he / she is not on duty. Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Allocate rooms in accordance to guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Liaise with Sales, Reservations and Business Development teams to handle corporate guests. Ensure that guests profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, FB and Accounts. Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Front Office Manager is kept aware and up to date of operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, FB and other. Maintain safety deposit boxes, ensuring that guests valuables are always safe and secure. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Manage and approve rebates, refunds and discounts where applicable. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. Adhere to the hotel s security and emergency policies and procedures. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour

The Finance Manager will develop the quality of the Finance function within the hotel and provide support and technical expertise to the other members of the team. This role will be responsible for all accounting and financial requirements for the hotel in an environment of tight control, providing financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value. What will I be doing As the Finance Manager, you will be responsible for performing the following tasks to the highest standards: Financial Accounting Control: Best practice financial accounting processes in a robust control environment Overall management of the accounting records and financial reports of the hotel, ensuring compliance with company, owner, statutory and fiscal requirements and timetables. Where applicable, the above must include the accounts for Hilton International s branch or subsidiary. Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. Ensure compliance with the management agreement with Hilton International, and any Owner / Lease agreement. Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. Maintain control over the hotel s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. Ensure legal and tax compliance and that adequate insurance cover is maintained. Manage the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. Liaise and co-operate with both Internal and External Audit to ensure that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. Give particular emphasis on ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. Develop best practice on financial accounting and control procedures, make sure financial reporting and control is an area of continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action Develop high quality management information and performance measurement that is timely, accurately. Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. Ensure all corporate reporting is timely, accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support Provision of the highest standards of financial and commercial support to the Business Support and advise on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, challenge practices and proposals to improve further. Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology Systems: Optimize the use of I.T. within the finance department to improve efficiency and information With Project Managers, support the implementation of financial systems in the hotel. With the ISM, ensure proper use and maintenance of financial systems, including adequate security and back up procedures. Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensure actions are taken to learn from such results and maximize returns. Ensure compliance with HI capital policy and maintain proper control and recording of project spends. Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Take a support role to the General Manager in hotel strategic planning with particular emphasis on Master-Planning and thinking outside the box to identify value opportunities. Manage the formulation, review and approval process for budgeting within the hotel. Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. Provide alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via special reporting concerning positive or negative trends in the business. Work with colleagues and General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Investment in People: Ensuring the best person in each job, in an environment of continuous development Recruit and retain the best people for the job and make use of succession planning to develop and replace individuals effectively. Establish and maintain good employee relations within the Finance Department. Aim to maximize efficiency in the accounting department and optimum staffing levels. Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. Lead and motivate the team to high levels of performance. Ensure you to use specific measurable objectives for regular feedback including appraisals. As the Finance Manager, you should have a personal career development plan. Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash Working Capital: Optimize cash position in an environment of tight control Minimize interest expense and the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables while maximizing interest earnings and minimize interest expense. Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. Ensure full reconciliation of all bank accounts on a weekly basis. The highest standards of control must be maintained over all cash and bank balances at all times. The role of the Finance Manager is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles once established, the Director of Business Development applies such policies and controls. Responsible for ensuring controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. The Finance Manager must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. Maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. Benchmark costs against other hotels, identify cost reduction opportunities and manage financial risks of the business. Set an example to the hotel by operating an efficient and cost-effective Finance department. Additional Notes The Finance Manager has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. The appointment dismissal and transfer of the Finance Manager is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. No changes to the remuneration package of any Finance Manager may be made without the written approval of the Regional Finance Director / Area VP Finance. The Finance Manager has unlimited rights of access to all financial figures and facts of the operation. The Finance Manager exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Finance Manager. Any bonus scheme for the Finance Manager must be agreed with the Regional Finance Director / Area VP Finance in advance. What are we looking for? A Finance Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi

The Assistant Chief Engineer is responsible for assisting the Chief Engineer in maintaining the hotel building and ensure the safe and effective operation of hotel facilities and equipment in line with Hilton and hotel policies and procedures. What will I be doing As the Assistant Chief Engineer, you will be responsible for performing the following tasks to the highest standards: Direct and supervise the implementation of effective major problem reporting systems and routine maintenance to ensure that buildings, facilities and the surrounding environment are in good condition at all times. Develop the maintenance plan for facilities and equipment, guiding and supervising the maintenance work of employees and external contractors to ensure the smooth implementation of the maintenance plan. Draft specific requirements and evaluate quotations from Purchasing Managers for all works involving external contractors. Negotiate and follow-up with successful contractors to ensure that all work is done in compliance with company, local and regional health and safety standards. Organize and inspect the work of the Warehouse management in the Engineering department, implementing effective inventory management. Assist the Chief Engineer in carrying out long-term evaluation of equipment and make overhaul and re-purchase plans. Ensure the safe and efficient operation of all machine rooms and equipment. Pay attention to fire safety and solve safety hazards promptly to ensure no accidents. Assist the Chief Engineer in developing annual budgets and follow-up to achieve reasonable control. Supervise and manage the implementation of hotel management policies and procedures. Complete and provide all daily reports and reports required by the Chief Engineer, enabling the office of the Deputy Chief Engineer in maintaining a valid record / filing system. Liaise with the Fire, Power Supply, Water Supply, Urban Management and Epidemic Prevention departments to ensure that all requirements are documented and there are supportive recommendations as needed. Reasonable control of personnel to ensure that all employees remain efficient during working hours. Pay attention to employees daily work performance, conducting regular performance evaluations with employees and provide guidance and advice for their personal development. Advise and organize potential employees to cross-train within the hotel, in other hotels or external institutions if necessary. Advise staff on transfers, promotions, disciplinary actions or dismissals. Recruit staff for the department with the assistance of the Human Resources Manager and Chief Engineer. Perform any other reasonable duties and duties as assigned. The department reserves the right to change or supplement the job description if necessary. What are we looking for? An Assistant Chief Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitu

The core responsibilities of a Finance Executive - Receivable are to keep a proper record of all amount due to the hotel from guests, concessionaires, tenants, credit card companies, online transaction and employees. Although not responsible to the Credit, it will be necessary for both to work closely together in following up on overdue accounts. What will I be doing As the Finance Executive - Receivable, you will be responsible for performing the following tasks to the highest standards: Keep a proper and accurate record of all amounts due to the hotel. Ensure that the accounts and statements are rendered on a timely basis. Ensure the maintenance of accurate records of all monies due to the hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies. Ensure the accuracy of all charges made to the various accounts on a daily basis. Check back up documentation against invoices to ensure the accuracy of all information prior to it been sent out. Adjust daily credit card payments to PMS and POS machines to ensure WeChat, Alipay and other transactions are correctly recorded. Respond to queries from guests and creditors and follow up outstanding commission enquiries from travel agents. Ensure that the necessary documentation is submitted with invoices to substantiate charges and to ensure payment is made on a timely basis. Ensure that accounts, statements and follow up letters are sent on a timely basis. Ensure the necessary information in regard to overdue accounts is supplied to the proper persons for follow up (i.e. Credit or DOF). Balance all subsidiary accounts receivable ledgers to the appropriate control accounts monthly and prepare aged trial balances of all accounts receivable ledgers (including employee s accounts receivable). Prepare all necessary reports in regard to accounts receivable. It should be noted that the Accounts Receivable Clerk is responsible only for the preparation of the accounts receivable report. It is the responsibility of the Credit to make the written comments. Attend monthly credit meetings. Handle employee ledger which include steward sales, payroll deduction and statement, subsequently preparing allowance vouchers to cover discounts / adjustments. Post AR payment into PMS system (include cheque, credit card, etc.) promptly. Maintain an adequate and up to date filing system. What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University degree and above, majoring in Finance / Accounting.

The Commercial Manager is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Operations Manager, Director of Finance, Finance Manager, Director of Human Resources and Human Resources Manager. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing As the Commercial Manager, you will be responsible for performing the following tasks to the highest standards: Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications. Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotels continued profitability, ensuring the hotels revenue and profit, and guest satisfaction to meet or exceed the standard requirements. Develop the hotels annual / quarterly / monthly budget forecast and work plans, implementing them effectively. Participate in developing and implementing hotel and departmental policies and regulations. Develop marketing strategies and promotion plans to adjust to the market situation in real time. Supervise and drive the progress and implementation of marketing plans. Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. Monitor and evaluate current initiated marketing activities and market dynamics. Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. Conduct regular market research and obtain information about competitors. Set pricing strategies and sales targets for the hotel. Manage special projects and other related businesses. Ensure efficient use of departmental resources. Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. Ensure that department staff are clear about the responsibilities assigned to them. Take immediate corrective action when the interests of the department or hotel are jeopardized. Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. Manage departmental expenses and budgets. Prepare a forecast of the departments monthly expenses and submit it to the hotel on the scheduled date. Control departmental costs in accordance with hotel policies to avoid waste. Ensure that all system related revenue data are accurate and in full compliance with Hilton International standards. Ensure the filing of departmental documents and related information. Maintain communication with all operating departments within the group to maximize sales opportunities. Promote hotels in relevant industries at home and abroad. Actively participate in sales activities initiated by Hilton. Organize promotional trips for target markets. Maintain good relationship and communication with target markets at home and abroad. Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. Adhere to hotel safety policies, emergency rules and procedures. Ensure employees fully understand and follow the contents of the employee handbook. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

The Housekeeping Team Leader is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests. What will I be doing As the Housekeeping Team Leader, you will be responsible for performing the following tasks to the highest standards: Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. Work closely with the front desk team to ensure correct room status at all times. Ensure guest privacy is respected when DND status is displayed. Supervise the turndown service. Responsible for strict key control. Regularly inspect guest floor corridors and public areas. Report maintenance issues promptly to Engineering. Ensure compliance of lost and found procedures. Keep floors, linen rooms and pantries neat and tidy. Monitor productivity of the assigned Room Attendant. Check team members grooming, personal hygiene and appearance. Assist with team members training and development. Provide ongoing advice and support to team members under your supervision. Provide one to one instruction to team members when required. Seek opportunities to improve guest service consistently from guests comments. Take appropriate action to resolve guests complaints. Ensure all reports are completed on a timely basis. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Housekeeping Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitud

The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotels continued profitability, ensuring the hotels revenue and profit, and guest satisfaction to meet or exceed the standard requirements. Develop the hotels annual / quarterly / monthly budget forecast and work plans, implementing them effectively. Participate in developing and implementing hotel and departmental policies and regulations. Develop marketing strategies and promotion plans to adjust to the market situation in real time. Supervise and drive the progress and implementation of marketing plans. Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. Monitor and evaluate current initiated marketing activities and market dynamics. Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. Conduct regular market research and obtain information about competitors. Set pricing strategies and sales targets for the hotel. Manage special projects and other related businesses. Ensure efficient use of departmental resources. Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. Ensure that department staff are clear about the responsibilities assigned to them. Take immediate corrective action when the interests of the department or hotel are jeopardized. Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. Manage departmental expenses and budgets. Prepare a forecast of the departments monthly expenses and submit it to the hotel on the scheduled date. Control departmental costs in accordance with hotel policies to avoid waste. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Ensure the filing of departmental documents and related information. Maintain communication with all operating departments within the group to maximize sales opportunities. Promote hotels in relevant industries at home and abroad. Actively participate in sales activities initiated by Hilton. Organize promotional trips for target markets. Maintain good relationship and communication with target markets at home and abroad. Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. Adhere to hotel safety policies, emergency rules and procedures. Ensure employees fully understand and follow the contents of the employee handbook. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

Oversees all Marketing Planning Execution strategies for the hotel. Responsible for the development, management, and execution of all aspects of the marketing/branding strategies to include Marketing Budgets, Social Media, Websites, Digital Print Advertising, Collateral, Video/Photography Assets, etc. that maximizes exposure in order to achieve budget, increase revenues, and market share targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Develops strategic marketing plans and establish annual marketing budgets along with GM, DOS, and DORM. Marketing plans should be annual, monthly and by segment of deployment inclusive of cost, deployment strategies (print, digital, and/or social media) through the review of competitive data, demand analysis and market mix management. Creates, manages and implements media/marketing plans and programs, both short and long term, to increase revenues, awareness, and expansion of property products and/or services. Works with on-property and regional revenue management to develop offers or leverage off-the-shelf offers, based on hotel-level needs. Manages strategic direction on all marketing related areas including but not limited to: Social Media, Websites, Digital Print Advertising, Email Collateral. Identifies outside agencies and responsible for development of agenda strategy. Work/Liaison with internal corporate partners related to internal corporate partners, including but not limited to Brand, Destination, and ECG. Oversees the strategy, budget, and development of visual assets and arranges photo video shoots as needed/appropriate. Oversees the development and content strategy of hotel level websites. Identifies partnership/sponsorship opportunities for joint outreach. Coordinates influencer strategy with public relations team to leverage social media opportunities. Conducts paid marketing surveys on current and new service levels and product concepts. What are we looking for? Innovative, action oriented individual able to identify and implement results oriented marketing strategies for the hotel.

As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure consistent great food production, in line with the high quality standards expected by Hilton Perform tasks within a timely manner Contribute to Kitchen revenue through effective food cost control Provide support to the Kitchen brigade Prepare and present high quality dishes within company guidelines Keep all working areas clean and tidy and ensure no cross contamination Prepare all mis-en-place for all relevant menus Assist other departments wherever necessary and maintain good working relationships Report maintenance, hygiene and hazard issues Comply with hotel security, fire regulations and all health and safety and food safety legislation Awareness departmental targets and strive to achieve them as part of the team Meet all health and hygiene requirements Be environmentally aware What are we looking for? A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience as a Commis Chef or Apprentice Chef NVQ Level 1 Positive attitude Good communication skills Ability to work under pressure Proven ability to work with a team and to follow instruction A passion to learn and a drive to succeed in a culinary/hospitality career Proof of completion in a basic food hygiene course A passion for food and the culinary arts Completion of an accredited commercial cookery course or trade apprenticeship Experience multi-tasking and working in an environment with rigorous standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: NVQ Level 2