High Touch Engineer II

Job Description

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client services offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time. Job Title: High Touch Engineer II Location: Bangalore Duration: 6 Months Work Type: Onsite Job Description: HTE is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services). Provides reactive support and builds a relationship with the customers operational team(s), typically Service Operations or Network Support. Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis. Provides Transfer of Information (ToI), to improve customers technical skills and processes Delivers detailed Root Cause Analysis and Software Referral to customers. Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems. Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view. An HTE is typically dedicated to a single customer or designated to up to 5 customers. TekWissen Group is an equal opportunity employer supporting workforce diversity.