Posted:5 months ago|
Platform:
On-site
Full Time
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Identify customer needs and assist with troubleshooting technical issues.Follow up with customers to ensure full resolution of issues.Maintain records of customer interactions, transactions, comments, and complaints.Escalate unresolved issues to the next level of support personnel.Monitor and manage ticket queues in help desk software.Provide feedback on how to improve customer support processes and tools.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Education:
Location:
Work Location: In person
PUNE SPICE MILL PRIVATE LIMITED
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