Helpdesk Executive

As a Helpdesk Executive, your primary responsibility will be to receive and record requests and complaints from the occupants (Clients) at the IT Park site. Here is a detailed overview of what will be expected from you: Key Responsibilities: - Receive and log occupant requests/complaints using FM Smart Software. - Issue Job Requests/Work Orders to service providers. - Update callers on request status and gather feedback. - Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits. - Maintain both manual and digital Complaint Registers. - Update pending complaints daily to relevant managers. - Issue work permits to subcontractors with required approvals. - Support Shift Engineers with shift activities. - Track and report daily water consumption. - Document and update daily team activities. - Coordinate data collection and update WMR and MMR, ensuring timely client submission. - Handle card activation/deactivation requests and share with BMS team. - Manage monthly attendance using Biometric Software and circulate for vendor invoice processing. Qualifications Required: - Any Graduate with a minimum of 1 year of work experience in handling Customer/Employee related queries. - Proficiency in English and Regional Language is mandatory. Please note that any revisions in the roles and responsibilities will be reviewed and updated every quarter.,