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Mazda Consultancy Services
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Helpdesk Executive International Voice Process

Helpdesk Executive International Voice Process

Mazda Consultancy Services

1 - 4 years

1 - 3 Lacs

ahmedabad

Posted:2 months ago| Platform:

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Skills Required

help desk operations helpdesk service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Helpdesk Executive International Voice Process

Key Responsibilities:

Handle incoming voice calls from international customers (US/UK/AUS).

Escalate complex issues to higher-level support as necessary while ensuring timely resolution.
Ensure accurate and detailed documentation of all interactions in the ticketing system.
Follow defined workflows and SOPs while maintaining high-quality standards and service levels.
Maintain professionalism and customer satisfaction during all interactions.
Meet or exceed key performance indicators (KPIs) such as First Call Resolution, CSAT, and Average Handling Time.

Required Skills and Qualifications:

Bachelor’s degree in any discipline.
0–3 years of experience in Helpdesk (International Voice Process preferred).
Excellent verbal communication skills in English (neutral accent preferred).
Willingness to work in night shifts and rotational offs.
Ability to remain calm and professional during difficult situations or high-pressure calls.

Preferred Skills:

Experience in International BPO or Voice Process.

Shift Details:

Working Hours:
Rotational shifts (24x7 environment – US, UK, or AUS time zones)

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