Posted:4 hours ago|
Platform:
Work from Office
Full Time
We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Ndu (IN-TN), India (IN).
General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.Willing to learn grow in other IT Business areas.
Requirements for this role include:
Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player24/7 rotational shifts and week offs and Work from Office mandatory.
Excellent communication skills, comfortable working with various stakeholders. Strong troubleshooting skills, bug-finding, and resolution.
Ability to work independently within a diverse global teamIT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment). Resource should be a Graduate in any stream from an accredited institution.
NTT DATA, Inc.
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