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Helpdesk Analyst

0 years

0 Lacs

Chennai

Posted:4 days ago| Platform:

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Skills Required

troubleshooting software network recording tracking escalation service communication updating documentation reports collaboration support resolve logging

Work Mode

On-site

Job Type

Full Time

Job Description

Troubleshooting and Problem Resolution: Identifying, diagnosing, and resolving hardware, software, and network issues. Incident Management: Recording, categorizing, and tracking incidents, ensuring timely resolution and escalation when necessary. Service Request Management: Handling various service requests, such as software installations, access permissions, and hardware updates. Communication and Customer Service: Communicating effectively with users, both technical and non-technical, to explain solutions and address concerns. Knowledge Base Maintenance: Contributing to and updating the company's knowledge base with troubleshooting steps and solutions. Documentation and Reporting: Documenting incidents and resolutions, and generating reports on service desk performance. Collaboration and Teamwork: Working with other IT staff, vendors, and third-party support teams to resolve complex issues. Example: A Help Desk Analyst might troubleshoot a user's malfunctioning printer, guide them through the process of installing new software, or assist them with logging into a network. They might also be responsible for managing access to company resources, such as email or file shares. Job Types: Full-time, Permanent, Fresher Pay: ₹16,822.80 - ₹40,720.56 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

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VKAN V SOLUTIONS PVT LTD

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