Help Desk Operations Manager

Solgenie Technologies

10 - 18 years

16 - 31 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

noc operations network infrastructure network monitoring help desk operations network operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Help Desk & Operations Manager

Location:

Experience: 10+ Years.

Role Overview

Help Desk & Operations Manager

Key Responsibilities

Lead and manage a team of
~20 NOC engineers and help desk professionals
, ensuring efficient network monitoring, ticket resolution, and incident response.
Define and implement
operational processes, escalation protocols, and SLAs
to improve uptime and response efficiency.
Coordinate with cross-functional teams (Engineering, Infrastructure, and Customer Success) for issue resolution and service optimization.
Drive
automation, standardization, and process improvement
initiatives across network operations.
Monitor KPIs, generate operational reports, and manage continuous service improvement efforts.
Mentor and develop team members; ensure skill growth and shift coverage planning for 24x7 operations.
Oversee
incident, change, and problem management
in accordance with ITIL best practices.

Qualifications

Bachelors degree in Computer Science, IT, or related field.
10+ years of IT operations experience, including
5+ years in a leadership role within NOC or KNOC environments.
Strong technical understanding of
network infrastructure, monitoring tools, and incident management workflows.
Proven track record in
managing large technical teams
in a high-availability environment.
Excellent communication, analytical, and stakeholder management skills.
Exposure to automation, scripting, or DevOps-based monitoring will be an added advantage.

samson.antony@solgenie.com

More Jobs at Solgenie Technologies

SAP ABAP and EWM Consultant

Bengaluru

14.0 - 20.0 yrs

INR 25 - 40 Lacs

Ansible Developer

Bengaluru

8.0 - 13.0 yrs

INR 13 - 18 Lacs

Java Developer

Bengaluru

3.0 - 5.0 yrs

INR 8 - 12 Lacs

Senior Data Engineer

Bengaluru

5.0 - 9.0 yrs

INR 10 - 12 Lacs

Sap Ewm Consultant

bengaluru

6.0 - 7.0 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.