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Help Desk Executive

Help Desk Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Prompt DairyTech

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:1 day ago| Platform: Shine logo

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Skills Required

icrm field coordination data entry call transfer voucher verification

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: You will be responsible for receiving calls on the toll-free number and logging complaints in the ICRM system. Your main duty will be to transfer calls to the relevant person. Additionally, you will need to coordinate with the field team for pending calls. Other tasks include verifying vouchers and performing data entry work. You should be prepared to work in rotational shifts, including Saturdays, Sundays, and holidays. Key Responsibilities: - Receive calls on the toll-free number and log complaints in the ICRM system - Transfer calls to the appropriate person - Coordinate with the field team for pending calls - Verify vouchers - Perform data entry work Qualifications Required: - Strong communication skills - Ability to work in a fast-paced environment - Proficiency in data entry - Willingness to work in rotational shifts, including weekends and holidays,

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Help Desk Executive