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1.0 - 5.0 years
0 Lacs
ahmedabad, gujarat
On-site
Job Description: You will be responsible for receiving calls on the toll-free number and logging complaints in the ICRM system. Your main duty will be to transfer calls to the relevant person. Additionally, you will need to coordinate with the field team for pending calls. Other tasks include verifying vouchers and performing data entry work. You should be prepared to work in rotational shifts, including Saturdays, Sundays, and holidays. Key Responsibilities: - Receive calls on the toll-free number and log complaints in the ICRM system - Transfer calls to the appropriate person - Coordinate with the field team for pending calls - Verify vouchers - Perform data entry work Qualifications Requi...
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies, and representing cases as required. You will serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. Additionally, you will be responsible for setting allocation rules in coordination with the IT team, ensuring timely resolution of ICRM queries related to Collection issues, and maintaining the clearance ratio through proper representation to meet specified targets. It is crucial to adhere to the defined turnaround time (TAT) for completing special projects and ensure that system rule...
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a member of our team, you will be responsible for receiving calls on our toll-free number and logging complaints in the Integrated Complaint Management System (ICRM). Your duties will include transferring calls to the appropriate individuals, coordinating field activities related to pending calls, and verifying vouchers. Additionally, you will be required to perform data entry tasks accurately and efficiently. We are looking for a candidate who is willing to work in rotational shifts, including weekends (Saturday and Sunday) and holidays. Your flexibility and dedication to the role will be crucial in ensuring seamless customer service and complaint resolution.,
Posted 1 month ago
5 - 7 years
17 - 22 Lacs
Bengaluru
Hybrid
Specialist, Records and Information Management (RIM) Purpose and Scope: Under the direction of the Lead of Global RIM, responsible for planning, developing, and administrating the Records and Information Management (RIM) program for our company. Provides consistent RIM guidance and leads RIM initiatives to ensure compliance with relevant regulatory, legal, and business requirements. Independently coordinates the resources necessary for successful execution of RIM projects, meets business objectives and ensures outstanding customer service. Requirements Responsibilities and Accountabilities: Job responsibilities cover various facets of the comprehensive Global RIM program across the company, ...
Posted 5 months ago
7 - 10 years
30 - 40 Lacs
Bengaluru
Hybrid
Advisor, Records and Information Management (RIM) Purpose and Scope: Under the direction of the Lead of Global RIM, responsible for planning, developing, and administrating the Records and Information Management (RIM) program for our company. Provides consistent RIM guidance and leads RIM initiatives to ensure compliance with relevant regulatory, legal, and business requirements. Independently coordinates the resources necessary for successful execution of RIM projects, meets business objectives and ensures outstanding customer service. Job responsibilities cover various facets of the comprehensive Global RIM program across the company, including affiliates and sites. Responsibilities and Ac...
Posted 5 months ago
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