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JLL
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Help Desk Executive

Help Desk Executive

JLL

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:3 days ago| Platform:

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Skills Required

service contracts addition management metrics support

Work Mode

On-site

Job Type

Full Time

Job Description

Work Dynamics

What this job involves:

Prioritizing the facilities’ needsWorking with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.

Answering phone calls and emails
Providing assistance to the customers
Raising and generating the tickets/reports
Client Satisfaction
Closure of helpdesk complaints
Keep a track & Daily updates
Follow up on closure of tickets.

You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients.In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

Achieve Key Performance Indicators and Service Level Agreements targets.
To provide administrative support to the Facility Management team.
Implementation of client specific app-based tools.

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Help Desk Executive