Head Operations - Ecommerce

Operation Head (Ecommerce) | Location: Panchkula | Experience: 10+ years | Salary: 20-25lpa | Contact: Ritu - 9990744966 (WhatsApp or Call)

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About the Role:

Head of Operations

Key Responsibilities:

1. Operations Strategy & Execution

• Develop and implement the overall operations strategy aligned with business goals.
  
• Drive process optimization across order management, fulfillment, logistics, and customer service.
  
• Introduce automation and digital tools to enhance speed, accuracy, and scalability.
  

2. Supply Chain & Logistics

• Manage end-to-end supply chain: procurement, inventory, warehousing, logistics, and last-mile delivery.
  
• Identify and onboard logistics partners for domestic and international shipping.
  
• Use analytics, forecasting, and demand planning to optimize performance.
  

3. Automation & Technology

• Implement automation tools (ERP, WMS, OMS, RPA) to improve efficiency.
  
• Collaborate with tech/product teams to integrate AI/ML for tracking, returns, and inventory.
  
• Promote adoption of data-driven dashboards for better decision-making.
  

4. Cross-Border Operations

• Oversee international fulfillment, customs, compliance, and logistics partners.
  
• Optimize cost structures and service levels for global e-commerce operations.
  

5. Budgeting & P&L Management

• Prepare and manage operational budgets and forecasts.
  
• Drive cost optimization and ensure financial discipline.
  
• Track and monitor key performance indicators (KPIs).
  

6. Team Leadership

• Build, mentor, and lead a high-performing operations team.
  
• Foster a culture of accountability, continuous improvement, and innovation.
  

Key Skills & Qualifications:

• Graduate/Postgraduate in Operations, Supply Chain, Engineering, or Business Management
  
• 10+ years in e-commerce operations, including 3-5 years in leadership
  
• Expertise in SCM, logistics, automation tools, and process optimization
  
• Strong understanding of e-commerce platforms (Shopify, Magento, custom solutions)
  
• Experience managing domestic and international e-commerce operations
  
• Excellent analytical, decision-making, and stakeholder management skills
  
• Strong leadership and communication capabilities
  

Preferred Tools & Technologies:

• ERP:

  SAP, Oracle NetSuite, Zoho ERP

• WMS / OMS:

  Unicommerce, Vinculum, EasyEcom, or similar

• Automation / RPA:

  UiPath, Automation Anywhere

• Analytics:

  Power BI, Tableau, Google Data Studio

Interested candidates can apply or share their updated CVs at

essveeconsultant2@gmail.com

Current Openings (Naukri):

https://www.naukri.com/essvee-consultant-jobs-careers-123488705

Current Openings (LinkedIn):

https://www.linkedin.com/company/essvee-consultants/posts/

Thanks

Ritu

9990744966

(WhatsApp or Call)