Head of Sales & Service – Korn Ferry Digital

OPPORTUNITY TO ENHANCE YOUR CAREER -

As the Head of Sales & Service, you will also have direct responsibility for leading and growing the Sales & Service business. You will develop and build a high-performing commercial organization that includes direct sellers, customer success and a community of Independent Solution Consultants (ISC's).

You will lead by example in fostering a culture of execution excellence, innovation, and customer obsession. This role demands a seasoned commercial leader with a strong track record in building businesses, leading complex enterprise sales, connecting market dynamics to long-term strategy, and consistently delivering predictable business performance.

KEY RESPONISBILITIES

Commercial Strategy & Execution

• Develop and execute an India specific sales and service strategy that drives growth, market share, and customer impact.
• Own enterprise sales execution: lead from the front on major opportunities in close collaboration with Consulting, Delivery and Customer Success teams.

Leadership & Talent Development

• Build a culture of accountability, learning, and performance attract and retain top-tier talent with succession pipelines in place.
• Provide structured coaching and development to elevate both individual capability and team outcomes.
• Build and develop a strong ISC community and programmes to scale Digital's Sales & Service solutions.

Customer & Market Engagement

• Represent the company as a thought leader in industry forums, executive roundtables, and customer engagements.
• Build and nurture a senior-level client and industry network to shape pipeline and growth opportunities.
• Partner cross-functionally (e.g. with Consulting, Delivery, Marketing, and Customer Success) to align efforts and deliver superior customer value.

Operational Excellence & Forecasting

• Establish operational rigour around pipeline build and management, sales forecasting, and Salesforce hygiene.
• Drive sales process excellence, leveraging digital tools and automation to enhance productivity and scalability.
• Identify and land consistent key performance indicators to ensure team performance and drive continuous improvement.
• Deliver profitable YOY growth and gross margin targets.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

• Experience:

  15+ years in B2B sales, including 10+ years in a sales leadership capacity, preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure.

• Commercial Acumen:

  Demonstrated ability to construct value-based commercial proposals and pitches. Proven success managing large, complex enterprise sales cycles and delivering against ambitious targets.

• Strategic Insight:

  Able to connect the dots across trends, signals, and customer needs to shape the future state of the business. Extensive knowledge of business / economic environment, and the digital marketplace

• Sales Methodology:

  Deep familiarity in using Miller Heiman or similar methodology and frameworks, with a track record of instilling rigor and business predictability.

• Data & Tech Fluency:

  Confident using analytics, insights, and sales tech to drive decisions, coach teams, and execute strategy.

• Executive Presence:

  Capable of building trusted relationships with C-level stakeholders, internally and externally.

• Leadership:

  Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop, and retain talent.