Head of Product - Onboarding KYX

Head of Product - Onboarding KYX

You will define how new members are verified and set up to join Tide, ensuring the journey is seamless, secure, compliant, and cost-effective. As a senior leader, you will manage high-performing product managers, influence internal CXOs and key stakeholders, and build strong relationships with external vendors to deliver at global scale.

As Head of Product you will:

• Own the strategy and roadmap for onboarding, identity verification, and access management, optimising current solutions while innovating new approaches.
• Partner with engineering leaders to design secure, scalable, and resilient systems for the Onboarding KYX domain.
• Lead and mentor a team of 2-3 product managers, fostering a culture of impact, data-driven decisions, and continuous improvement.
• Communicate product vision, priorities, and progress to senior leadership, securing alignment and resources.
• Build and manage relationships with third-party providers, ensuring regulatory compliance, performance, and commercial efficiency.
• Design onboarding and access experiences that scale across Tide s markets (UK, India, Germany), adapting to regulatory, platform, and user differences.

• 10+ years in product management, with 3+ years in a senior leadership role (Head/Director level) within FinTech, financial services, or high-growth tech.
• Deep experience in Onboarding, KYC/KYB, Fraud Prevention, or Access Management, with the ability to navigate both regulatory and technical complexity.
• Strong understanding of product architecture and scalability, able to bridge business priorities with engineering trade-offs.
• Proven ability to manage, coach, and inspire product managers and cross-functional teams to deliver at pace.
• Skilled in managing complex vendor relationships from negotiation and integration through to ongoing optimisation.
• Passionate about building intuitive, secure, and frictionless end-to-end experiences for diverse users.
• Confident in defining metrics, interpreting quantitative and qualitative insights, and adjusting strategy accordingly.

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation - Competitive salary and share options.
• Time Off - Generous annual leave on top of bank holidays.
• Parental Leave - Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical - Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance - Private family insurance with additional OPD coverage and top-up options.
• Life Accident Cover - Comprehensive accidental and life insurance protection.
• Mental Wellbeing - Access to therapy sessions, courses, meditations, and workshops.
• Volunteering Development Days - Paid days annually for volunteering or personal growth.
• Learning Development - Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) - Work from abroad for up to 90 days annually.
• Home Office Setup - Contribution towards setting up your home office.
• Laptop Ownership - Keep your old laptop and get a new one when it s time for a replacement.
• Snacks Meals - Office perks with snacks, coffee, tea, and lunch (location dependent).