Head of Operations & Client Servicing

As a Client Services and Operations Leader, you will play a crucial role in managing high-value client accounts and ensuring smooth internal operations, all while working remotely. Your responsibilities will be divided between client servicing and operations & administration tasks. Key Responsibilities: Client Servicing Responsibilities: - Serve as the main point of contact for large, long-term clients, understanding their briefs, brand goals, and project expectations. - Confidently present campaign ideas and creative concepts to clients while managing feedback loops, timelines, and ensuring client satisfaction. - Collaborate with internal creative, strategy, and content teams to ensure deliverables meet client expectations. Operations & Admin Responsibilities: - Lead daily team coordination to ensure alignment and timely task execution. - Work closely with project managers to maintain task flow and support management in planning, internal communication, and reporting. - Handle basic HR functions including attendance tracking, team check-ins, onboarding, and process improvement. - Contribute to setting up scalable systems for remote collaboration and enhancing team productivity. Qualifications Required: - Fluent in English, both spoken and written. - Proficient in Google Suite, particularly Google Slides, with a working knowledge of Canva being an added advantage. - Background in a creative field preferred. - Minimum of 5 years of work experience, preferably in an agency setting. Location: Remote (India-based candidates preferred) Type: Full-Time | Work From Home Join our growing, collaborative team and make a significant impact by effectively managing client relationships and internal operations from the comfort of your home.,