Head of Operations & Client Servicing

As a leader in this role, you will be responsible for managing high-value client accounts and ensuring internal operations run smoothly, all while working remotely from your home. If you thrive on balancing external client communications with internal coordination and seek to join a dynamic and growing team, we are excited to connect with you. In this position, your responsibilities will be divided into two main areas: Client Servicing Responsibilities (50%): - Serve as the primary point of contact for major, long-term clients. - Gain a deep understanding of client briefs, brand objectives, and project requirements. - Confidently present campaign ideas and creative concepts. - Manage feedback processes, adhere to timelines, and ensure client satisfaction. - Collaborate with internal creative, strategy, and content teams to ensure deliverables meet client expectations. Operations & Admin Responsibilities (50%): - Lead daily coordination efforts within the team to ensure alignment and progress. - Collaborate with project managers to maintain task flow and ensure timely execution. - Support management in planning, internal communication, and reporting. - Handle basic HR functions such as attendance tracking, team check-ins, onboarding, and process improvements. - Contribute to setting up scalable systems for remote collaboration and team productivity. Requirements: - Proficiency in spoken and written English is a prerequisite. - Essential proficiency in Google Suite, particularly Google Slides. - Working knowledge of Canva is considered an advantage. - Creative background preferred. - Minimum of 5 years of work experience, with agency experience being a plus. Location: Remote (India-based candidates preferred) Type: Full-Time | Work From Home If you are ready to take on this exciting leadership role that combines client servicing excellence with operational efficiency, we look forward to receiving your application.,