Head of Network Service Management

As the Head of Network Service Management at LSEG, you will play a pivotal role in ensuring the delivery of high-quality network services that align with the organization's business objectives. Collaborating with the Head of Network Products and Services (NPS), you will lead a distributed team and drive transformative initiatives to enhance customer satisfaction, service reliability, and operational excellence. By overseeing service management processes and working closely with counterparts across Infrastructure & Cloud (I&C), you will establish and enforce standard processes to optimize service delivery. LSEG operates a globally significant network that includes low latency high frequency trading systems, real-time market data distribution, and numerous points of presence operating 24/7. As such, operational resiliency and stability are paramount considerations due to the critical national infrastructure supported by the network. In this role, you will lead the service management function across LAN connectivity, WAN & Edge connectivity, Market & Customer Connectivity, and Application Network Connectivity for the NPS product lines. Your primary focus will be on transforming the service management team into a proactive core capability capable of driving service improvements for all business divisions within the group. Key responsibilities include developing and implementing service management frameworks, processes, and policies to ensure consistent delivery of high-quality network services to internal and external customers. You will also track service performance metrics, drive continuous improvement initiatives, manage major incidents and problem resolution processes, and oversee vendor and partner relationships to optimize service delivery and cost management. The ideal candidate for this role will possess extensive experience in global service management for large-scale, complex network environments across LAN, WAN, and Edge connectivity. Strong leadership skills and a proven track record of building and managing geographically distributed teams are essential. A deep understanding of ITIL frameworks, service management standard methodologies, and advanced technologies such as AI, automation, and predictive analytics will be beneficial. Moreover, effective communication and stakeholder management skills, including the ability to engage with C-level executives, clients, partners, and internal service groups, are critical for success in this role. The ability to think critically, analyze complex situations, and develop long-term plans to enhance overall service quality is also required. If you are a motivated leader with a passion for driving service excellence and operational efficiency in a high-stakes network environment, this role offers a unique opportunity to make a significant impact within a globally renowned financial markets infrastructure and data business. Join us at LSEG and be part of a dynamic organization committed to excellence, innovation, and sustainable growth.,