Head of Engineering

About ContactPoint360

We're not just a BPO. We're building an AI-powered CX ecosystem. Our products include:

• BeyondQA.ai AI-driven quality assurance
• Scheduly.ai AI workforce management
• H2R.ai A complete hire to retire HRMS automation platform
• TPV360.com AI-enabled third-party verification

AI is reshaping every industry, and we are moving fast to define how it transforms customer experience.

We need a Head of Engineering who understands where AI is going and can lead teams to build, scale, and deliver with zero excuses.

What You'll Do

• Lead engineering teams across multiple AI SaaS products.
• Own the technical roadmap and architecture for scalability, security, and speed.
• Ship products with fast execution and high reliability.
• Be a client-facing leader, supporting enterprise presentations and technical discussions.
• Recruit, mentor, and scale top engineering talent globally.
• Drive innovation at the intersection of AI, automation, and CX.

What We Expect

• 10+ years of engineering leadership (Head/Director/VP level).
• Deep understanding of AI/ML (NLP, LLMs, Generative AI, automation).
• Strong track record building and shipping SaaS and cloud-native platforms.
• Ability to scale teams across distributed geographies.
• Clear, confident communicator with enterprise clients and executives.
• Accountability-first mindset no excuses, only results.

Why ContactPoint360

• Work on products defining the future of CX + AI.
• Join a fast-growing company with global scale and ambition.
• Competitive compensation with performance incentives.
• Opportunity to build and lead a world-class engineering culture.
• A chance to be part of a company that doesn't just follow AI trends it creates them.

This is not just another engineering leadership role. It's your chance to help build one of the fastest-growing CX + AI companies in the world.