We are looking for a talented AI Engineer with 4 + years of experience to join our growing team. In this role, you'll focus on building and refining conversational AI and speech analytics systems , driving innovation in how we process, analyze, and understand voice interactions. Role Objectives: - Design and implement advanced conversational AI solutions - Develop intelligent agent assist features - Optimize real-time natural language understanding and generation - Enhance customer interaction quality through AI technologies Key Responsibilities: - Design and develop machine learning models for intent recognition - Create context-aware dialogue management systems - Implement real-time inference optimization techniques - Build robust natural language understanding pipelines - Develop and maintain speech recognition and synthesis components - Conduct performance testing and model evaluation - Collaborate with product and engineering teams Required Technical Skills: - Advanced proficiency in Python - Deep learning frameworks (TensorFlow/PyTorch/JAX) - Natural Language Processing techniques - Machine learning model development - Real-time system design - Experience with transformer models - Knowledge of dialogue systems architecture - Knowledge of distributed training strategies - Knowledge of model compression techniques Expertise in: - Conversational AI - Machine Learning - Speech recognition - Intent/entity extraction - Context tracking - Dynamic response generation Preferred Background: - Bachelor's or Master's in Computer Science, AI, Computational Linguistics - 4+ years professional experience in conversational AI Preferred Qualifications: - Published research or significant contributions in NLP/AI domains Soft Skills: - Strong problem-solving abilities - Excellent communication skills - Collaborative team player - Innovative thinking - Adaptability in rapidly evolving AI landscape Job Type: Full-time Pay: ₹4,000,000.00 - ₹4,700,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Schedule: Evening shift Fixed shift Monday to Friday Weekend availability Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
About the Role: We are looking for an Outreach and Link-Building Specialist who can leverage automation, machine learning, and data-driven insights to enhance our backlink acquisition, relationship management, and brand authority. You will use AI-based tools for link prospecting, outreach automation, and backlink analysis to improve domain authority. Key Responsibilities: • Use AI-based link prospecting tools like Pitchbox, Respona, and Link Research Tools to identify high-authority sites. • Automate and personalize email outreach campaigns using platforms like Hunter.io, Snov.io, and SmartReach.io. • Leverage AI-powered NLP tools to craft personalized outreach messages that increase response rates. • Monitor and clean up toxic backlinks using AI-based link analysis tools like Kerboo, Link Detox, and Majestic AI. • Track backlink growth and competitor link-building strategies with AIenhanced insights from Ahrefs, Semrush, and BuzzSumo. • Work with PR tools like Help a Reporter Out (HARO) AI and Muck Rack AI to secure authoritative mentions. • Analyze the impact of link-building campaigns using backlink tracking dashboards. Requirements: • 2+ years of experience in link-building and outreach, with a focus on AI-powered automation. • Proficiency in AI-based prospecting tools like Pitchbox, Respona, and BuzzStream. • Experience with machine learning-driven email personalization and outreach automation. • Familiarity with AI-enhanced competitor backlink analysis tools like Ahrefs AI,Semrush Link Building, and MajesticAI. • Strong understanding of Google’s link quality guidelines, disavow process, and backlink cleanup strategies. • Ability to analyze link-building ROI using AI-powered reporting tools. Show more Show less
At ContactPoint360, we value our employees above all else, fostering a culture where innovation and empathy drive our operations. As a part of our team, you will not only be a coworker but a vital member contributing to redefining both employee and customer experiences. We believe in investing in our people, nurturing them to become future leaders within our organization. In fact, 50% of our leaders have been promoted from within, reflecting our genuine care for our employees ingrained in our DNA. Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion are not only welcomed but essential. If you are a digital-first designer with expertise in creating still and video assets for eCommerce businesses across various platforms, including websites, social media, paid media, and brand partnerships, we invite you to become a part of our dynamic team as a Web/Brand Content Designer. In this role, you will play a pivotal role in crafting graphics and visual content that shape user experiences with our brand. Balancing tactical execution with strategic vision, you will manage multiple design projects, showcasing strong time management skills to deliver assets promptly. Your ability to understand consumer trends, adhere to brand guidelines, and create engaging content that educates and converts shoppers will be paramount. If you possess a deep understanding of UI/UX principles, proficiency in Figma/Adobe XD, and a portfolio highlighting your diverse design experiences and skills, we look forward to meeting you! Key Responsibilities: - Conceptualize and implement content design that enhances brand awareness, drives consideration, and boosts conversions across all digital touchpoints while adhering to brand guidelines. - Develop campaign assets across various mediums, including mobile, interactive, OOH, print, and digital, encompassing video editing. - Design templates for email marketing and social media campaigns as needed. - Maintain workflow efficiency and collaborate effectively with internal and external stakeholders to deliver design concepts and assets on time. - Coordinate with internal stakeholders across different time zones and countries on brand-specific projects. - Occasionally support UI/UX projects by creating wireframes and visually appealing landing pages for web and mobile, following branding guidelines. - Assist marketing and DTC teams with additional tasks as required. Qualifications: - Bachelor's degree in graphic design or a related creative field. - Minimum of 4 years of experience as a designer at an ecommerce agency or in-house for an ecommerce brand is preferred. - Strong portfolio showcasing a variety of visual creatives, including video content. - Proficiency in Adobe Suite tools such as XD, Photoshop, Illustrator, and InDesign, with keen attention to detail and aesthetics. - Excellent communication skills to collaborate effectively with cross-functional teams. - Ability to thrive in a fast-paced, evolving environment and meet project deadlines consistently. If you can confidently present your designs and receive feedback graciously, we encourage you to apply and be a part of our innovative and empathetic team at ContactPoint360.,
Job Description Position: Lead Real-Time Analyst (RTA) Department: Workforce Management Hierarchy: Mid-level Command Direct Supervisor: Workforce Coordinator The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time. The RTA will provide timely and accurate data to maintain efficiency and productivity while balancing customer satisfaction. This role requires swift decision-making and constant communication with team leaders and other stakeholders. Primary Responsibilities 1. Real-Time Management 1.1. Monitor call volume, agent activity, and performance in real time to ensure efficient operations. 1.2. Maintain and optimize service levels by making real-time decisions related to staffing, breaks, and lunch schedules based on call volume trends. 1.3. Schedule offline times, absences, or any other exceptions in real time using WFM tools (Scheduly, SQL). 1.4. Recommend schedule changes, overtime, or adjustments in agent availability to address deviations from forecasted demand. 1.5. Communicate with supervisors, team leaders, and management regarding any performance issues, outages, or unexpected spikes in call volume. 2. Documentation and Monitoring 2.1. Present intraday results along with different actions taken during the day. 2.2. Generate and analyze real-time and historical reports related to agent productivity, occupancy, and adherence. 2.3. Quickly escalate any system outages, technical issues, or staffing shortages that may impact service delivery. 3. Forecasting and Analysis 3.1. Provide input to long-term and short-term forecasting models, working closely with the workforce management team. 3.2. Analyze and modify schedules in demand based on current volume, SLAs, shrinkage, and productivity trends. 3.3. Troubleshoot issues as they arise in real time, making adjustments to schedules or staffing levels to avoid service disruption. 4. Policies and Procedure Compliance 5.1. Ensure all policies, procedures, applicable rules, regulations, and standards are strictly followed as per client guidelines. 5.2. Participate and contribute in all company initiatives or events (e.g., training, awareness meetings) related to Information and Information Security, PCI compliance, etc. 5.3. Actively participate in WFM policy creation and process standardization. 5.4. Perform other functions as directed by the immediate superior. Education Preferred background in fields related to statistics, systems engineering, programming, data analytics, etc., or equivalent work experience. Experience Proven experience in a call center environment, preferably in a real-time analyst or workforce management role. Strong understanding of workforce management concepts, including call volume forecasting, scheduling, and adherence. Proficiency in WFM tools and software (e.g., NICE, Verint, IEX). Excellent analytical skills and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities. Strong communication skills, with the ability to interact effectively with all levels of staff. Ability to make decisions quickly and handle pressure in a real-time environment. Competencies Detail-Oriented Logical Thinking Time Management Achievement-Oriented Show more Show less