Head of Enablement, Product and Customer Experience

As a candidate for this position, you should hold a Bachelor's degree or equivalent practical experience, along with at least 15 years of experience in technical project management or a customer-facing role. Additionally, you should have 5 years of experience in people management. Preferred qualifications include a track record of leading multi-stakeholder engagements with strong leadership capabilities, managing cross-functional and cross-regional partnerships, and having an understanding of Google Ads and advertising solutions. Strategic thinking to address business issues across online and offline media landscapes is also desirable, as well as the ability to identify and prioritize both strategic and tactical business opportunities. Excellent communication skills are essential for this role, as you will be engaging with and influencing executive leadership. Your role will involve enabling gTech to deliver exceptional customer experiences through product partnerships, tooling, training, and testing to enhance AI-generated creatives. You will drive quality and efficiency in ad product commercialization, acting as the liaison between Product and gTech to ensure seamless product launches and customer migrations. Responsibilities will include delivering improved billing experiences for customers, partners, and gTech employees to create meaningful business and team impact. You will provide seamless, intuitive, and powerful billing experiences across ads products to help advertisers achieve their goals confidently. Additionally, you will influence product and platform leadership to drive improvements that enhance customer experience, identify opportunities to simplify billing processes, and collaborate with cross-functional teams to enhance agency billing communications. Operational readiness for billing launches and changes will also be a key responsibility, along with managing service metrics for billing, delivering exceptional customer satisfaction, and leading a team of product excellence managers to create impact for the gTech ads organization.,