Head of Department (HOD) Installation & Technical

As the Head of Department (HOD) for Installation & Technical Services, you will play a crucial role in leading our division with a focus on bowling lanes, arcade/amusement games installation, project execution, and technical operations management. Your responsibilities will include overseeing a skilled technical team, ensuring timely project delivery, maintaining high-quality standards, and fostering strong client satisfaction through efficient installation and support services. You will lead, manage, and mentor the installation & technical teams across various projects while planning and executing the installation of bowling lanes, arcade machines, rides, and amusement equipment at client sites. It will be your responsibility to oversee project timelines, manpower planning, and technical resource allocation to achieve premium service experience for customers aligning with the company's core philosophy. In this role, you will be expected to ensure safety standards, quality checks, and compliance during installation and commissioning. Troubleshooting and resolving technical issues related to electrical, mechanical, and software integration of amusement equipment will also be a key part of your duties. Collaborating with the Projects, Operations, and Client Servicing teams will ensure smooth execution and handover, while developing and implementing SOPs, preventive maintenance schedules, and technical training modules. Your role will involve coordinating with vendors for technical supplies, spare parts, and Annual Maintenance Contracts (AMC). Staying updated on emerging technologies & products in the amusement industry to introduce innovation and ensuring the learning and development of your team to keep them abreast of product knowledge, services, and maintenance will also be crucial. To qualify for this position, you should have a B.E./B.Tech/Diploma in Mechanical, Electrical, Electronics, or related field with 10-15 years of experience in technical project management, installation, or O&M within amusement, gaming, bowling, rides, or related industries. Strong knowledge of electro-mechanical systems, PLCs, amusement/game machines, and bowling equipment is essential, along with proven leadership, team management, project planning, execution, and vendor management skills. A problem-solving mindset and strong client-handling and communication skills will be beneficial in this role. If you meet the requirements and are excited about the opportunity to lead our Installation & Technical Services division, we encourage you to apply by providing your current location, years of experience, current CTC, and notice period.,