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Head of Customer Onboarding - Launch Advisory Services

Head of Customer Onboarding - Launch Advisory Services

Adobe

15 - 20 years

50 - 55 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

product engineering lms orchestration business analysis consulting adobe advisory operations downstream team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Head of Customer Onboarding / Launch Advisory Services for Adobe Learning Manager (ALM) a senior leadership role responsible for delivering a world-class onboarding experience, accelerating Time-to-First-Value, and laying the foundation for long-term customer success and expansion.

This leader will manage the team responsible for onboarding all new ALM customers and will own the strategy, governance, and execution of our launch motion across enterprise, mid-market, and partner-led implementations.

What We re Looking For

A senior professional who brings a strong blend of:

SaaS implementation leadership (preferably in learning technologies) Business analysis + technical solutioning Program and project governance for enterprise rollouts Cross-functional orchestration across Product, Engineering, Support, Sales, and CSM People leadership team building, skills development, and leading from the front Customer-facing strategic leadership and executive presence

Core Responsibilities

Own the complete onboarding lifecycle, ensuring faster and qualitative Time-to-First Value
Build and run structured onboarding governance SteerCo, working groups, success plans, adoption milestones
Partner closely with Product & Engineering to influence roadmap, manage dependencies, and remove onboarding blockers
Guide customers and partners through best-practice, consultative onboarding, avoiding lift-and-shift approaches
Lead the team in delivering technical configurations, integrations, data migrations, SSO, and rollout planning
Create a culture of ownership, innovation, and consultative problem-solving not status-quo execution
Drive career progression, mentorship, and continuous capability-building across techno-functional skills, customer strategy, and advisory excellence
Create repeatable frameworks, playbooks, templates, and operational processes to improve onboarding efficiency and scale
Act as a trusted advisor to senior customer stakeholders, including IT, Learning, and business leaders
Drive alignment with Sales and CSM to support land-and-expand motions from Day 1.

Experience & Skill Requirements

15+ years in SaaS onboarding, implementation, program management, or solutions consulting
Prior background in Learning Tech (LMS/LXP) or enterprise SaaS preferred
Demonstrated ability to build and lead teams hiring, developing, mentoring, and shaping culture
Strong ability to translate business requirements into system configuration and technical architecture
Proven track record of leading enterprise implementations with multi-team dependencies
Excellent communication, stakeholder influence, and executive presence.

Why This Role Is Critical

This function directly shapes:

The customer s first impression of ALM
Their speed to value
Their renewal and expansion potential
The level of effort from every downstream Adobe function (Product, Eng, CSM, Support)

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Head of Customer Onboarding - Launch Advisory Services