Head Librarian

The Librarian will be responsible for the efficient daily operations of the public library. This role includes assisting patrons, managing library materials, maintaining accurate records, and supporting community engagement programs. The ideal candidate will have a deep passion for books and learning, excellent organizational skills, and a strong commitment to customer service.

Key Responsibilities:

Patron Assistance

• Welcome and assist visitors with locating books, digital resources, and other materials.
• Guide patrons in using the library catalogue, kiosks, computers, and other services.
• Support membership registration, renewals, and handle general inquiries.
• Provide basic troubleshooting for digital platforms such as e-books and online databases.

Circulation Management

• Process check-ins and check-outs using the library's circulation system.
• Manage reservations, renewals, and send overdue notifications.
• Handle book returns and ensure accurate and timely re-shelving.
• Maintain the cleanliness and order of shelves and reading areas.

Collection Management

• Assist in cataloguing and processing new books and materials.
• Conduct routine inspections to assess the condition of items.
• Report and manage damaged or lost books; suggest replacements as needed.

Community Engagement

• Design thematic book displays to promote reading and awareness.
• Create promotional content to drive engagement and participation.

Administrative Support

• Maintain accurate transaction and inventory records.
• Compile reports and statistics on library usage and activities.
• Manage filing and respond to inquiries via phone or email.

Safety and Compliance

• Ensure a safe, welcoming environment for all, especially children.
• Comply with child protection and other regulatory policies.
• Report any safety issues or incidents to the Head Library Services.

Qualifications:

• Bachelor's degree in Library Science (or equivalent).
• Experience in a library or customer service role is preferred.
• Familiarity with library management software and digital resources is an advantage.
• Basic proficiency in Microsoft Office and online research.

Key Skills and Competencies:

• Strong interpersonal and verbal communication skills.
• Excellent organization and time management abilities.
• Attention to detail and high level of accuracy in record keeping.
• Friendly, customer-oriented approach.
• Ability to work independently and collaboratively.