Head - IT & SAP

Job Title

• Lead full lifecycle implementations and upgrades of SAP S/4 HANA (modules: FICO, MM, SD, PS, QM, PP, PM, DMS).
• Conduct thorough business requirement analysis and oversee system design, configuration, data migration, testing, and post-implementation support.
• Customize and configure SAP modules to enhance operational efficiency across departments.
• Ensure seamless integration between SAP and third-party applications.
• Manage SAP enhancements, version upgrades, user access controls, and authorizations.
• Develop and maintain project documentation, user manuals, and SOPs for SAP and related tools.
• Monitor system performance and troubleshoot SAP-related issues in collaboration with internal and external teams.
• Implement Business Intelligence (BI) tools and manage reporting & MIS requirements.

Project & Stakeholder Management

• Lead and manage SAP and IT projects using project management methodologies like ASAP and SAP Activate.
• Collaborate with functional heads and business stakeholders to understand and translate business needs into scalable IT solutions.
• Create detailed project plans, define timelines, allocate resources, and manage project budgets.
• Provide regular updates to senior management on project progress, risks, and mitigation strategies.
• Drive change management initiatives, ensuring smooth user adoption and minimizing business disruption.
• Identify and initiate new IT projects to enhance productivity, digital maturity, and competitive advantage.

IT Strategy & Governance

• Develop and execute the long-term IT roadmap in alignment with organizational goals.
• Formulate and monitor annual IT budgets, ensuring cost-effective utilization of resources.
• Define IT policies and governance frameworks for infrastructure, application usage, security, and compliance.
• Select, implement, or develop appropriate business software solutions in collaboration with department heads.
• Drive automation and digital enablement across departments through innovative IT solutions.
• Establish and review IT performance metrics and dashboards to evaluate efficiency and outcomes.

Infrastructure & Operations Management

• Oversee the administration and maintenance of IT infrastructure, including servers, networks, firewalls, VPNs, and cloud services.
• Ensure the availability, integrity, and performance of the corporate network and all deployed systems.
• Implement robust cybersecurity policies, data protection strategies, and disaster recovery plans.
• Manage IT assets lifecycle, including procurement, AMC contracts, and vendor negotiations.
• Supervise corporate and local site IT operations to ensure 24x7 availability and support.
• Regularly review and upgrade IT hardware and software to meet growing business needs.
• Oversee maintenance of in-house applications, local servers, and resolution of technical issues at all locations.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team of SAP consultants, developers, and IT support professionals.
• Define team structure, recruit skilled professionals, and ensure onboarding and role clarity.
• Conduct regular performance appraisals, training programs, and career development initiatives.
• Foster a culture of innovation, collaboration, accountability, and continuous learning within the IT team.
• Identify and groom future IT leaders within the organization.

Skills & QualificationsQualifications

• At least 12-15 years of industry experience with more than 5 years experience in a similar role and senior leadership position.
• SAP S/4 HANA implementation experience is a must.

Key skillsFunctional / Technical skills

• Knowledge of SAP functional modules
• Network management, systems administration, and cybersecurity.

Behavioural skills

• Strategic orientation
• Team leadership
• Managing stakeholders
• Change management
• Cost & quality conscious
• Communication & presentation skills

IT skills / Tools

• SAP Certified Application/Technology Consultant
• Certified Hardware & Networking Professional

Key InteractionsInternal

• All department heads
• MD
• Site Heads

External

• Vendors

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