Head - IT Infrastructure

Role Overview: As the Head of Infrastructure, you will be responsible for leading and managing all aspects of IT infrastructure across corporate offices, manufacturing plants, R&D, and distribution sites. Your role will involve ensuring high availability, compliance with regulations such as 21 CFR Part 11 and GxP, cybersecurity, and scalability in alignment with pharmaceutical regulatory needs. You will play a critical role in overseeing data center management, network and server services, telephony systems, user support/help desk, backup and recovery solutions, and more to support the organization's critical pharmaceutical activities. Key Responsibilities: - **Strategy & Planning:** - Develop and execute the IT infrastructure roadmap aligned with business goals and pharma compliance requirements. - Continuously evaluate emerging technologies to improve efficiency, security, and business value. - **Infrastructure Operations:** - Ensure 24x7 uptime for business-critical systems like SAP, LIMS, QMS, etc. - Manage data centers, networks, server infrastructure, and end-user services. - Define and enforce SLAs with internal and external stakeholders. - **Plant IT & GxP Compliance:** - Ensure infrastructure in manufacturing plants supports compliance with FDA, WHO-GMP, and local regulatory audits. - Implement validated IT systems and manage audit readiness. - **Cybersecurity & Risk Management:** - Implement security policies and procedures to protect IT assets and ensure compliance with regulations. - Lead implementation of cybersecurity frameworks and coordinate vulnerability assessments. - **Backup & Recovery Management:** - Oversee data backup, recovery, and business continuity processes. - Develop, implement, and test disaster recovery and business continuity plans. - **End-User Support:** - Ensure effective and timely end-user technical support, establish service level agreements, and drive continuous improvement. - **Team Management & Development:** - Lead a distributed IT infrastructure team, recruit, mentor, and develop staff. - Set KRAs, conduct performance reviews, and provide strong leadership to foster a high-performing culture. - **Project Management:** - Lead IT infrastructure projects, ensuring on-time and within-budget delivery. - **Communication & Collaboration:** - Effectively communicate technical information to diverse audiences and collaborate with other departments. - **Vendor & Cost Management:** - Manage relationships with IT vendors, optimize infrastructure costs through consolidation and automation initiatives. Qualifications & Experience: - B.E./B.Tech in Computer Science/IT or related field. - 12-18 years of experience in IT infrastructure, including 5+ years in a leadership role. - Pharma or process manufacturing industry experience is a strong plus. - Relevant industry certifications such as ITIL, PMP, and Security Certifications. - Knowledge of GxP, 21 CFR Part 11, CSV, GAMP5, and Data Integrity (ALCOA+). (Note: The additional details about the company's working days have been omitted as per the provided instructions.),