Head CRM

Marvel Realtors

5 - 10 years

6 - 12 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

crm management customer relationship real estate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key responsibilities

Team leadership:
Lead, mentor, and manage the CRM team to ensure high performance and adherence to company standards.
Client relationship management:
Act as the main point of contact for clients, addressing inquiries, complaints, and escalations to ensure timely and effective resolution.
Internal coordination:
Collaborate with sales, marketing, project management, and supply chain teams to ensure seamless communication and project alignment.
Client communication:
Keep clients informed about project progress, including construction updates and handover phases.
Strategy and process improvement:
Develop and implement customer service policies and strategies to improve client engagement and satisfaction.
Reporting:
Prepare and present regular reports to senior management on CRM activities, client satisfaction metrics, and project progress.
Compliance:
Ensure all activities comply with company policies and relevant regulations.

Required skills and qualifications

Education:
Bachelor's degree in Business Administration, Marketing, or a related field is often required.
Experience:
Proven experience in CRM management, ideally within the real estate or construction industry.
Communication:
Excellent written and verbal communication skills are essential for managing client and internal team interactions.
Technical proficiency:
Familiarity with CRM software (e.g., Salesforce, HubSpot) and other relevant tools is important.
Organizational skills:
Strong multitasking and time-management abilities are necessary to handle multiple projects and client issues simultaneously.
Construction-specific knowledge:
Understanding the construction lifecycle, from sales and construction to handover, is crucial for this role.

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