Head Business Development, Sales, and Customer Success For engg org

Head Business Development, Sales & Customer Success for an engineering consulting organisation in Bangalore

We are a leading, professionally managed Executive Search organisation that identifies Senior Talent for our clients who are World-Renowned MNCs & Indian Enterprises across diverse verticals.

Our client is a fast-growing SaaS venture transforming manufacturing productivity through real-time machine monitoring and Industry 4.0 solutions. Their platform improves factory efficiency by making machines intelligent, visible, and connected. They serve forward-looking manufacturers seeking digital transformation across their operations.

Role Overview

Vice President Business Development, Sales & Customer Success

Key ResponsibilitiesStrategic

Sales & Business Development

• Define and execute national GTM and sales strategies to accelerate

  ARR

  , improve win rates, and expand market share.
• Own the entire revenue enginepipeline creation, enterprise sales cycles, closures, and renewals.
• Identify and penetrate high-priority manufacturing segments where Industry 4.0 adoption is accelerating.
• Build and lead an enterprise sales team targeting CEOs, CXOs, and factory leadership across India.

Customer Success & Support Excellence

• Build and scale a

  customer success and support organisation

   aligned with SLAs, NPS, retention, and expansion targets.
• Drive post-sales onboarding, adoption, and value realization to reduce churn and maximize upsell opportunities.
• Establish a closed-loop feedback system with product & engineering to continuously refine the platform.

Team Leadership & Capability Building

• Hire, coach, and mentor high-performance teams across sales, BD, support, and customer success.
• Instil a culture of ownership, data-driven decision-making, and customer-centric execution.
• Set up dashboards, performance reviews, forecasting rhythms, and continuous improvement mechanisms.

Executive Stakeholder Management

• Serve as the senior face of Leanworx to CEOs, manufacturing leaders, and strategic partners.
• Work closely with the founders on GTM strategy, pricing, enterprise deals, and investor communication.
• Represent Leanworx at industry events, conferences, and ecosystem platforms.

Growth, Expansion & Ecosystem Development

• Drive geographical expansion across major Indian manufacturing belts.
• Build strategic partnerships with OEMs, machine tool manufacturers, system integrators, and ecosystem enablers.
• Use competitive intelligence and customer insights to influence product roadmap, pricing, packaging, and GTM motions.
• Own departmental budgets and key metrics, including

  ARR, CAC, LTV, NRR

  , and customer health scores.

Candidate Profile

• Engineers (preferably MBAs) with 15+ years

   in sales, BD, or enterprise growth in national or regional roles within manufacturing tech, MES/ERP, machine tools, automation, or SaaS.
• Proven track record selling to

  CEOs/CXOs

   and scaling enterprise SaaS or industrial tech sales.
• Strong understanding of

  SaaS metrics

  , Industry 4.0 trends, machine shop operations, and enterprise account management.
• Experience building teams from scratch and scaling processes across multiple geographies.
• Strong analytical, strategic, and execution-first mindset.
• Proficiency in CRM systems and sales automation tools.

Why join our clients

• Lead the revenue charter at one of Indias top Industry 4.0 SaaS ventures.
• Work directly with the founders and be part of the core leadership team.
• Attractive compensation with performance-driven incentives.
• High ownership, autonomy, and the opportunity to build something truly transformational

next four weeks

Our clients offer excellent salaries and opportunities for career growth. If you are a builder and a revenue driver ready to shape the future of smart manufacturing in India, mail your CV to prakash@impsmanagement.com, giving reference Head-Sales, SaaS, Bangalore.