HDFC Sales job opening | Loan Officer (Tele Sales - Home Loan)

Roles & Responsibilities

• Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
• Converting a suspect to a prospect. This involves the following:
• Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.
• This will also involve making calls at different times in order to achieve success.
• Need Analysis
• Eligibility Profiling
• Setting up an appointment
• Follow up with the prospect post every meeting with the sales officer until conclusion
• Based on feedback from the prospect, seek interventions from the senior sales resource or by your own self in satisfying customer needs with the objective of converting the prospect to a customer
• Responsible for conversion of suspects to prospects to customers
• Provide support to the sales team in increasing conversions by:
• Prompt calling to all suspects/prospects
• Timely follow up with all prospects
• Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
• Responsible for complete knowledge of company products and policies as well as those of competition
• Responsible for quality of the conversation, which entails the following:
• Accuracy
• Product Knowledge
• Appraisal Skills
• Punctuality & TOS
• TAT commitments
• Ability to handle objections
• Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off.
• Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate.
• Providing market feedback to the supervisor: It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regarding the processing fee being charged by us vis--vis the same being charged by a specific competitor.

Location:

• Chennai
• Hyderabad
• Kochi
• Mumbai
• New Delhi
  

Experience:

• 0.6 year 2 years
  

Salary Range:

• As per industry standard
  

Functional Area:

• Telesales/Telemarketing Executive/Officer
  

Employment Type:

• Permanent
  

Desired Candidate Profile:

• Must be a graduate from any stream
• Relevant work experience in sales, marketing, promotions, or telemarketing
• Candidates from banking and insurance background are preferable
• Proficiency in relevant computer applications