HCC Medical Coding Senior Manager

Role & responsibilities

• Operations Management:
• Oversee daily operational activities to ensure efficient and effective operations.
• Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
• Identify operational issues and proactively implement solutions.
• Develop and implement operational strategies to achieve short-term and long-term business goals.
• Team Leadership:
• Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
• Conduct regular team meetings, performance reviews, and training programs.
• Foster a positive work environment and ensure adherence to company policies and procedures.
• Process Optimization:
• Analyse workflows and operational processes, identifying areas for improvement.
• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
• Utilize technology and systems to automate and streamline operations.
• Quality Assurance:
• Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
• Ensure adherence to company quality policies and regulatory requirements.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.
• Cross-Department Collaboration:
• Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
• Assist in forecasting and planning to meet operational demands and business needs.
• Reporting & Analysis:
• Prepare regular reports on operational performance, including productivity, costs, and quality.

Present analysis and recommendations to senior management for strategic decision-making

Preferred candidate profile

• Education:
• Bachelor's degree or a master's degree or relevant certifications is a plus.
• Experience:
• 12 years of experience in operations management in US healthcare (Coding).
• For Sr. Manager, candidate should be at Manager designation for min. 2 years
• Proven track record of managing teams, driving process improvements, and achieving operational goals.
• Skills:
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using operational management tools and software.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Knowledge of budgeting and financial management.
• Ability to adapt to changing business needs and priorities.
• Personal Attributes:
• Detail-oriented with a focus on efficiency and quality.
• Strategic thinker with a hands-on approach to execution.
• Proactive, self-motivated, and results driven.

Relevant Experience candidates share cvs to dp@talentqs.com or whats cv to 8885935810