Guest Services Manager

In this role, you will oversee daily caf operations, including front-of-house and kitchen coordination. Your responsibilities will include maintaining high standards of food quality, service, and cleanliness. You will also be in charge of managing inventory, vendor relationships, and supply ordering. Implementing and monitoring SOPs to ensure efficiency and consistency will be a key part of your role. Additionally, you will manage reservations, peak-hour crowd control, and customer satisfaction. As a team manager, you will be responsible for motivating the team to maintain a warm and welcoming environment. Conducting regular quality reviews and staff meetings will also be part of your duties. You will be involved in community engagement by curating and organizing community-driven events such as open mics, workshops, wellness sessions, and pop-up markets. Building partnerships with local artists, wellness practitioners, and social enterprises will also be important. Actively engaging with customers to build a loyal and engaged customer base is another aspect of this role. In the marketing and outreach aspect of the job, you will collaborate on social media and digital content strategies. Promoting events and caf offerings through local networks and online platforms will be part of your responsibilities. Gathering feedback to improve both the community and dining experience will also be essential. Qualifications Required: - Previous experience in restaurant operations or hospitality management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Knowledge of social media and digital marketing strategies Company Details: (If provided in the job description, please add company details here. Otherwise, omit this section.),