Guest Service Associate ( GSA)

Delifrance India

1 - 5 years

1 - 2 Lacs

ludhiana

Posted:1 day ago| Platform:

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Skills Required

guest service bakery staff customer service coffee shop bakery cafe pos operations food safety hospitality executive cafe staff guest interaction guest service associate restaurant crew qsr order taking barista f&b associate food & beverage service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description

Key Responsibilities

Greet and assist guests warmly, ensuring a positive dining experience
Take and process orders efficiently while maintaining accuracy
Operate the POS system and handle cash or card transactions responsibly
Prepare and serve beverages and bakery products as per brand standards
Maintain cleanliness and organization of the service area
Ensure compliance with food safety and hygiene protocols
Support the team in day-to-day operations and inventory management
Handle guest queries and complaints courteously and promptly
Work collaboratively with kitchen and service staff to ensure smooth operations

Qualifications

Minimum 1 year of experience in the hospitality or food service industry
Prior experience as a Guest Service Associate / Caf Staff / Front-of-House team member preferred
Knowledge of coffee machines and beverage preparation is an advantage
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Attention to detail and commitment to quality service
A team player with a positive attitude and willingness to learn
Basic understanding of food safety and hygiene practices
High school diploma or equivalent qualification

Education

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