Guest Service Associate - Food & Beverage

Fairmont Hotels &amp; Resorts

1 - 3 years

1 - 2 Lacs

Gandhinagar

Posted:1 week ago| Platform:

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Skills Required

Hospitality Customer service orientation Cash handling Food safety kitchen staff Guest Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a friendly and customer-focused Guest Service Associate to join our Food & Beverage team in Gandhinagar, India. In this role, you will be the face of our establishment, ensuring that our guests have an exceptional dining experience from the moment they arrive until they leave.

Greet and welcome guests in a warm and professional manner
Take food and beverage orders accurately and efficiently
Operate the Point of Sale (POS) system to process orders and payments
Serve food and beverages in a timely and courteous manner
Answer questions about menu items, making recommendations when appropriate
Maintain cleanliness and hygiene standards in the dining area
Collaborate with kitchen staff to ensure order accuracy and timely delivery
Handle guest concerns and complaints with empathy and professionalism
Assist in setting up and breaking down dining areas as needed
Comply with all food safety regulations and company policies

Excellent verbal communication skills with a friendly and supportive demeanor
Strong customer service orientation and ability to work in a fast-paced environment
Basic math skills and ability to handle cash and credit card transactions accurately
Knowledge of food safety practices and willingness to adhere to sanitation guidelines
Proficiency in operating Point of Sale (POS) systems
Ability to multitask and prioritize in a dynamic work environment
Team player with a positive attitude and willingness to assist colleagues
Previous experience in food service or hospitality is preferred
High school diploma or equivalent
Food Handlers certification is a plus
Physical ability to stand for extended periods and lift up to 25 pounds
Flexibility to work various shifts, including weekends and holidays

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