Guest Service Associate F&B Service, Front office and Housekeeping for Roswyn, A Morgans Originals Hotel

Company Description

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Roswyn, a Morgans Originals hotel, reinterprets Mumbai craftsmanship as modern luxury. Marking the brand’s India debut, with 109 elegant suites with dedicated workspaces and plush kitchenettes, it’s more than a stay - it’s a statement.

The hotel is located approximately 500 mts i.e. a 5-minute drive by road from Chhatrapati Shivaji Maharaj International Airport and just 5 kilometers from Domestic Airport. It is 1.4 kilometers from Airport Road Metro Station.

Distinct Dining Venues

Role Description

This is a full-time, on-site role located in Mumbai for a Guest Service Associate specializing in Food & Beverage Service, Front Office, and Housekeeping. The selected candidate will be responsible for ensuring exceptional guest experiences by managing guest interactions, addressing inquiries, and providing personalized services in these functional areas. Daily tasks include assisting guests with reservations, maintaining high service standards in food and beverage operations, efficiently handling front desk operations, and maintaining cleanliness and organization in guest rooms and common areas. Collaboration with team members to deliver a seamless and delightful experience for guests is essential in this role.

Qualifications

• Experience in Guest Service to deliver exceptional hospitality experiences.
• Proficiency in Customer Service and Reservations to manage guest inquiries and ensure seamless bookings.
• Strong Communication skills to interact effectively with guests and team members.
• High attention to detail and a commitment to maintaining professional service standards.
• Ability to work in diverse operational areas such as Food & Beverage Service, Front Office, and Housekeeping.
• Flexibility to work in a dynamic, fast-paced hospitality environment and address guest needs in real-time.
• Previous experience in luxury & lifestyle hotels, restaurants, or similar guest-centric environments is a plus.
• A diploma or degree in hotel management, hospitality, or a related field is preferred.

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture