Guest Service Associate - F&B Service

As a Food & Beverage Server at Accor, your prime function is to provide proficient and professional service to our guests, ensuring that their expectations are not just met but exceeded. You will warmly welcome guests according to our standards and promptly bring any matters that may affect the hotel's interests to the attention of the management. In terms of people management, you will respond to customer queries by resolving issues efficiently to guarantee customer satisfaction. Handling guest complaints, requests, and inquiries regarding food and services will be part of your responsibilities. You will establish and maintain seamless coordination with all departments of Novotel Pune to maximize cooperation, productivity, morale, and guest service. Operationally, you will be in charge of setting up all operating equipment, inspecting linen and condiments before service, and being knowledgeable about all menu dishes. After guests finish their meals, you will clear all soiled chinaware, glassware, and silverware from the tables and prepare them for the next arrivals. In the absence of the Food & Beverage Team Leader, you will take guest orders and provide advice on special menu options. Any equipment malfunction, emergency situations, or suspicious persons should be reported to the Food & Beverage Team Leader promptly. It is crucial to minimize breakage, pilferage, and spoilage. To qualify for this role, you should hold a Hotel Management Degree or other relevant qualifications. Join Accor for an opportunity to work with the world's preferred hospitality company, where you'll experience a captivating and rewarding journey alongside passionate professionals. Embrace a range of exclusive Heartist Benefits and be part of an organization that offers unique and meaningful experiences in over 5100 hotels across 110 countries.,