Guest Service Associate

Job - Guest Service Associate/ Front Office Associate

Department: Front Office / Guest Services
Reports to: Front Office Manager / Guest service Manager
Experience Required: 1–2 years in a front office supervisory or assistant manager role in hospitality

Job Summary:

We are seeking a friendly, customer-focused Guest Service Associate to join our team. In this role, you will be the first point of contact for guests and customers, ensuring a welcoming, positive experience. You will assist with inquiries, resolve issues, and provide information and support across various guest services.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Respond to guest inquiries in person, over the phone, or via email
• Provide accurate information about services, amenities, and local attractions
• Handle guest check-in and check-out procedures (if in a hospitality setting)
• Address and resolve guest complaints or concerns promptly and effectively
• Process payments, refunds, and transactions using POS systems (if applicable)
• Maintain cleanliness and organization of the front desk or service area
• Collaborate with team members to ensure seamless guest experiences
• Follow company policies, procedures, and safety guidelines

Qualifications:

• High school diploma or equivalent required
• Prior customer service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer and POS system proficiency
• Friendly, professional demeanour with a problem-solving mindset
• Flexibility to work weekends, evenings, and holidays as needed

Work Environment:

• May involve standing for extended periods
• Interacting with guests continuously during shifts

Interested candidates can share your resume to [email protected]

Job Types: Full-time, Fresher

Pay: ₹270,000.00 - ₹390,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Shift allowance
• Yearly bonus

Work Location: In person