Job - Guest Service Associate/ Front Office Associate Department: Front Office / Guest Services Reports to: Front Office Manager / Guest service Manager Experience Required: 1–2 years in a front office supervisory or assistant manager role in hospitality Job Summary: We are seeking a friendly, customer-focused Guest Service Associate to join our team. In this role, you will be the first point of contact for guests and customers, ensuring a welcoming, positive experience. You will assist with inquiries, resolve issues, and provide information and support across various guest services. Key Responsibilities: Greet and welcome guests in a warm and professional manner Respond to guest inquiries in person, over the phone, or via email Provide accurate information about services, amenities, and local attractions Handle guest check-in and check-out procedures (if in a hospitality setting) Address and resolve guest complaints or concerns promptly and effectively Process payments, refunds, and transactions using POS systems (if applicable) Maintain cleanliness and organization of the front desk or service area Collaborate with team members to ensure seamless guest experiences Follow company policies, procedures, and safety guidelines Qualifications: High school diploma or equivalent required Prior customer service or hospitality experience preferred Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer and POS system proficiency Friendly, professional demeanour with a problem-solving mindset Flexibility to work weekends, evenings, and holidays as needed Work Environment: May involve standing for extended periods Interacting with guests continuously during shifts Interested candidates can share your resume to [email protected] Job Types: Full-time, Fresher Pay: ₹270,000.00 - ₹390,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Shift allowance Yearly bonus Work Location: In person