Guest Relations Officer

Job Description

LOCATION - Ds Headquaters, Noida Sec- 67 JOB TITLE- Guest Relations Officer YEARS OF EXP.- 0-2 years COMPENSATION- As per Industry Standards JOINING - Immediate joiner/ 1 Month QUALIFICATION PREFERRED*- Graduates in Hotel Management, Hospitality, Travel & Tourism, or relevant streams ROLE SUMMARY As a Guest Relation Executive at DS Group, you will be the face of the organization, responsible for creating a welcoming and seamless experience for visitors, partners, and internal stakeholders. Your role requires a proactive attitude, attention to detail, and excellent interpersonal skills to reflect the values and hospitality standards of DS Group. KEY RESPONSIBILITIES • Greet and welcome guests with a warm and professional demeanour. • Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes. • Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.). • Handle guest inquiries and provide accurate information about the organization or redirect them appropriately. • Manage incoming calls and route them to relevant departments or personnel. • Oversee the general upkeep of the front office/reception area and maintain a presentable environment. • Provide support for office events, corporate meetings, and internal hospitality arrangements. • Assist in travel and accommodation coordination for guests and senior management when required. • Maintain confidentiality and professionalism in handling sensitive information or VIP visits. • Collect feedback from visitors to continuously improve guest experience. KEY SKILLS AND COMPETENCIES • Excellent communication and interpersonal skills. • Presentable, professional, and courteous demeanour. • Strong organizational and multitasking abilities. • Proficiency in MS Office (Word, Excel, Outlook). • Fluent in English and Hindi; knowledge of a regional language is an added advantage. • Customer-centric mind-set with attention to detail. Show more Show less